Hotel Villa Mozart y Macondo

Guests appreciate the friendly staff, delicious breakfast, and convenient location near amenities and beaches. They also praise the cleanliness and comfort of the rooms.

We lost power during a rainstorm and our room started to flood then a bunch of cockroaches started to come inside due to the large crack between the door and wall of our room. It was an absolute nightmare. We ended up only staying 1/3 nights and moved to a better hotel. The property was also very noisy with loud music. I won't be staying at this hotel again.

Positive - The bungalow is located in a beautiful garden setting. Esthetically very pleasing. The location is great, about as close as you can get to Playa Manzanillo and right close up to the shopping and restaurants on the main drag in Rinconada. The room was adequately cleaned every day. Negative - 'll put it this way: We were paying a 4 star hotel price for what was at best a "quirky" Airbnb or higher end room at an eccentric hostel. The bungalow had maintenance issues. The mini fridge desperately needed defrosting, you couldn't use the freezer. If their goal is "pretty", that just looks bad. Moving to the bathroom, the shower head wasn't working properly and spraying water all over the place. I asked the maintenance guy and he fixed it, in fairness. Kitchen is outside, that's not a problem. The mini stove is operated with gas, we're not used to that and had to be shown how, The stove eventually stopped working. No microwave-in this day and age, a hotel kitchenette with no microwave? They're cheap, even in Mexico. Again, we paid a lot of money, we're not talking about camping fees here. Management was difficult to deal with and ineffectual. Every one of the above issues we brought to management was met with a long discussion and excuses. I speak Spanish, so it wasn't like we weren't understanding each other. The process for defrosting the fridge was so unnecessarily complicated that we gave up on that one. We were issued one large kitchen knife. We asked for a smaller paring knife and the answer was nope, one knife only. Then that knife was so rusted that it fell apart in our hands. We asked a different person, the maintenance guy for a new one and he got us one right away. He was actually reasonable to deal with. The first night watchman was weird and made my wife uncomfortable. One morning, he was operating the leaf blower at 6 am. We complained to the proprietor about him, she looked at us like we were the problem. We were admonished for running air con and fans in 32 degrees Celsius heat. Criticize us? For what we paid? Fix your problems first before you admonish your guests. When we booked, there was a no refunds policy. We had to pay the full amount of our stay when we walked in the door.