Apartamentos la Peñita

Centrally located with clean, well-maintained rooms and friendly, professional staff. Guests enjoy comfortable beds, ample storage, and quiet surroundings. Additional amenities include ceiling fans and stand-alone fans.

I stayed in La Penita with my wife for a 5 night lanzarote break in feb, we were origianlly to stay in Jable Bermuda but when we arrived we were advised we were being moved to La Penita....... 1 plus is, the location, access straight down onto the sea front, there is a pool bar however this closes rather early for an onsite bar, the ladies who worked in the bar are very friendly, food was great and drinks reasonably priced, the pool was freezing, I would give a zero for reception, primarily because I had an accident at 1.30am walking across the pool area to our apartment, there is a tiny step down to the poolside shower which is not lit up, I rolled my ankle on this, causing excruciating pain, after a short time I decided my wife needed to go to reception and request an ambulance, reception is closed at this time but there is someone at the desk, my wife knocked on the door and was initially ignored, she requested the ambulance, after over an hour of waiting she went back to request even a taxi as i needed medical attention, she was then told i will call again, and they are very busy, after another 20 minutes , ambulance arrived, after speaking with the emergency crew who arrived they advised they had not had a call since approx 10pm, leading me to believe the ambulance was not called in the first instance, I have since learned I had a lateral ligament tear. I have emailed La Penita 3 times to discuss how it happened, in the hope to prevent it happening again.......... but yet to receive a reply, I always review my hotel stays, both positive and negative, but in this instance the entire negative is how the accommodation dealt with an emergency case.