Guest User
March 1, 2025
We are currently here, arrived on Thursday for 7 days. family of 4, we have stayed here a number of times in the past, but it will be our last time coming. We booked through love holidays, we were supposed to get a 2 bed apartment but instead got 2 x 1 bedroom apartments, which is fine but they are at opposite ends of the resort, when asked if they could do anything to move, we were told no take it up with love holidays, they take no responsibility for anything if you haven’t booked with them directly. We went to to bed on Thursday night at 9:45pm to find the room was infested with ants/ bugs. They climbed the walls, bed, bathroom etc, went to reception & was told someone would come down to spray the place, I explained they were in the bed room, on the bed sheets & that if he sprays it, we won’t be able to sleep in it. So through his broken English the maintenance man comes in & fumigated the place & tells us it’s safe after 40 mins to return to bed, he even left some Friends behind on the bed for us, the smell was so bad I couldn’t go in to get my belongings. I went to reception again at 10:10pm to explain that I couldn’t sleep in that apartment tonight that I wasn’t going to sit outside until 10:50 pm with a 3 year old crying to go bed, she said nothing I can do !!! What do you want me to do !!! I asked to speak to a manager, told he was away. So we all went to the other one bed at the other side of the complex. I returned to the 141 apartment the following morning & the smell was still really bad, we had a few cockroaches join in for good measure, our tooth brushes, hair brushes, food all had to be dumped as he’d sprayed everywhere, any clothes that were left out were stinking so spend all day washing them Friday (yesterday) we went to reception to another very unhelpful person to explain our story she didn’t want to know, another lady came to clean it & again started spraying bug spray, I’ve been fumigated since I’ve arrived. I went to reception to ask to speak to a manager, again same story, so I left my phone number for him to contact me, guess what … he never did, to add insult to injury I went for a shower last night & the wonderful 141 left us down again & flooded the bathroom, we didn’t bother going to reception as there’s no point. The two ladies there won’t want to know, anyway was it worth the €1850 I paid for the 7 days accommodation, absolutely not, never again !! Stay away