Puerto de la Cruz Hotels with Airport pickup service

If you're a wheelchair user, please make sure to let the hotel know with plenty of notice. I use a wheelchair that doesn't fold and I couldn't get into my room without taking the wheels off as there's a wardrobe immediately as you enter the room. Fortunately, I am able to walk and only use my chair for longer distances.l, but for others, this could be a real issue. We stayed in that room for one night and they were happy enough to swap me into a different room in the morning. That first night was awful. There were concerning dips in the floor and the noise from being next to the ocean was so loud, plus the wind rattles the windows, it sounded like I was lost at sea. The receptionist was lovely and upgraded us to a family room, no issues, though I hope for the sake of others that there are double rooms available that are more accessible, not just family rooms. The family room was luckily on the other side, so it was totally silent. The breakfasts were quite stale and the milk for the cereal was warm so stuck with the crepes every morning. We did have dinner here one evening but unfortunately, when I got to the dessert stand, there was a cockroach crawling on the food. They were very apologetic and gave both of us a glass of wine as an apology, but then still had to pay full price on the meals. Fortunately, we did bring an extension cord as there weren't many sockets and not all of them even worked. There were no ceiling lights, just plug in lamps, which made it quite dim at night. The pool is barely heated but it takes a few seconds for your body to acclimatise. The mattress is quite firm and I found the pillows were far too high. Also beware that the hotel is on a VERY steep hill. Luckily, I can actually walk quite well in hot weather but I was definitely out of breath when I got from the bottom of the hill to the hotel. The WiFi is awful and I ended up just using my data. The zoo is well worth visiting though and it's a very short distance away. As you come into the hotel, it's got a huge lovely lobby which was lovely to sit in, so it really surprised me how poor everything else was. I have no ill intentions and the staff were lovely but I have to be honest.

Super comfortable hotel. nice people. WiFi is great, important for me because I have to work. I was in a single room. Clean simple and the very comfortable bedroom. It is not a 1-star hotel. I have been in 3-star hotels much worse.

Great hotel there is nothing not to like. We had one of older rooms but cleaned daily ( housekeeping is fantastic). Great views from balcony. We arrived early hours of the morning and the guy on reception was so accommodating and made us feel so welcome. It’s in a great location with bus station at end of the road. Also lago martinaz is so worth a visit and is only a 20 min walk or €5 in taxi. The hotel does food also and has special nights and breakfast daily you can pay for this if self catering like us and is very well priced. If I was to visit here again I would definitely stay in the sky view again. Thank you so much for having us it has been a great holiday for me and my kids.

The restaurant staff is extremely disrespectful and disgraceful to hotel guests! They embarrass you in front of other guests. I tried my best to manage well with my two little kids (8 and 6) and a 75 years old mother, but they did everything to make our holiday a very experience at the hotel! Their way of speaking and behaving (showing fingers while speaking to you all the time) is completely wrong. They have absolutely no understanding for the situation. The made a hell for us. We will NEVER go back and I will not recommend this hotel to anyone. Even my little kids noticed clearly that restaurant staff were extremely unfriendly. We have been to Spain in different parts and never, NEVER, seen behaviour like this. Shame!!! One example: My little daughter (6 years old) needed to go to the wc in the middle of our dining. I, of course, had no choice but to take her to the wc. When we came back, the restaurant staff had already taken away our food and all the plates, water and wine from our table. We thought ok, maybe they guessed that we were gone for the evening. So we took food again from the buffet and sat on a new table. They came to us and told us harshly to leave, and told us we were not allowed to eat again because we were only allowed to enter the buffet restaurant once! For heavens sake what is this kind of treatment. They embarrass you in front of other guests. DO NOT GO TO THIS HOTEL!!! The view from our room on the 7th floor was amazing, though. Room: 2/5 View: 5/5 Pool: 2/5 Pool bar:1/5 (dead) Food: 2/5 Friendliness: 0/5 Recommend?: No!

Apartment is very comfortable room, with balcony and table, indoor table, all kitchen comfort. Family is done almost every day. Very clean, very friendly staff, including at the reception. We were next to the restaurant on the floor, so a little noise in the evening, but next to enjoy the animations. The residence is well placed to walk in the city, car parked outside at a maximum of 5 minutes in adjacent streets. the staff explains how to go there ... Very happy with our stay.

Good 4x-star hotel. The rooms have a new renovation, a big balcony, if lucky, will have a view of the city rather than the nearby hotel. A magnificent breakfast is a Swedish table. Location: far from the beaches but close to the bus station.

Just been back again for the third year, and we’ll definitely be back next year. We love this hotel. Amazing value for money, great pool area and pool bar, we love the hot tubs. We’re always sad to say goodbye to the friendly lizards. The rooms are great, air conditioned, good soundproofing and black out blinds. All of the staff are great. We never want to go home on our last day.

The hotel is spectacularly located, the facilities are somewhat antique but very clean, especially the bathroom, the small pool is pleasant and clean. Recommended

Great location but in dire need of some TLC... Hotel pool is not heated so if you have a weak heart keep out of it.. My room was very small a single bed as well and I have attached photos outlining the issues and run down features... Hotel staff were lovely, very friendly and the place was spotless.. I tried breakfast and struggled with the fact it was the same every day except you either got sausages or beans not both.. I love fresh fruit but all that was available was bananas and apples one day they had melon but that was it... No pool bar you had to go outside of the hotel to get any kind of drink and no pool service to save you having to try and dry off to get one.. Very noisy hotel staff were cleaning at 3am this morning sweeping the floors outside of my room and the church bells start at 7am and chime every half an hour.. Would I stay again no and other travellers stung there said they would not return. The street photos was the view from my room!

Honestly one of the best hotels I've stayed in. Beds - comfortable Rooms - tidy View - amazing Location - perfect for me (bit of a walk from the main town with quite a few steps but doable) Pools - clean and well maintained Food - there's something for everyone You need to hire your towels for the sun loungers etc but its only €10 each and at the end of your stay you get it back when you return them. The bars and restaurants only take card no cash. Definitely worth it!!