H10 Tenerife Playa

Guests appreciate the exceptional staff friendliness and helpfulness, creating a welcoming experience. The prime seaside location provides easy access to amenities and attractions.

This is a nice, basic hotel with a lovely location. We stayed at room 202, which faced the Lago Martianez and the beach promenade. (and if you looked very closely, you saw the sea also). There was also a restaurant near the room, so the smells came inside very easily. The room was clean, but it had a stale smell and lots of humidity, that was not removed by the air conditioner. The balcony door had gaps so, the cold air and cigarette smoke came in. Unfortunately, we had a room neighbor smoking non-stop, so we couldn't use the balcony for anything. Beds were the most uncomfortable I've ever experienced, so definitely not a 4-star room. The hotel has bad soundproofing, so you will hear everything that happens on the same floor and the next. Pros of the room: big-sized and mild smelling shampoo, conditioner, body lotion etc. Also, an empty fridge for drinks etc. if you want to have some of your own. The pool area is very calm and one pool and jacuzzi heated. The pool area is not very sunny. The 10th floor sunroof has a few sunbeds, quite windy but nice views. It's not allowed to reserve sunbeds but approx. 50% of people still reserve them. The opening hours of sunroof and gym were not visible anywhere, sometimes the doors were closed in the middle of the day. Very varied breakfast. The breakfast room is very busy and noisy, and you cannot choose your own table. The tables are so close that the other customers and staff are constantly near you. Dinner is more crowded than breakfast, and they struggle to replenish the dishes. As a vegetarian, it some days felt frustrating, when you had to wait for the few warm vegetarian dishes to be replenished. Elderly people will cut in line and come very close to you, Also, hygiene is sometimes very poor because they were tasting the food with their hands and coughing to their hands and touching the scoops. The staff was doing absolutely everything to keep everything tidy and constantly measuring the temperatures of the food. The dinner is very meat based. I think there was a different theme every night, but we didn't always know what the theme was. Two times the server told us the theme, which was lovely. We were welcomed to this hotel with lovely customer service, and we enjoyed the service every day, by everyone from the staff, including the cleaning staff and servers in the restaurant. I know there's a negative note on my review, but we were pleased with our stay. But this is a solid three-star hotel, with renovation, they will get back to 4 stars. We are 40-year-old friends traveling together, and we think this hotel should not be advertised as a "very popular for elderly people" as it was advertised to us. With all due respect, this hotel deserves more, and it deserves a more diverse customer base to develop.

This hotel is located at the sea edge at one extreme end of the sea front promenade. This allows for long walks with shops and restaurants on the promenade - but it is the last hotel (farthest) from the old historic city centre. This is a resort style hotel with daily activities, pool aerobics, and a nightly entertainment show. Frequented by European and British guests who stake out their pool side loungers by 730 in the morning and perhaps seldom leave the property. We did not know this when booking. For people like us who never spent any time poolside or never went to the entertainment, we probably overpaid for services we didn't use. We did select the breakfast included package, and it was awesome. So many choices of cold and hot and made before your eyes items. The hotel itself is showing its age and is in need of a refresh. We paid for a water view room and were in Room 502 - right in front of a tree. Suggest avoiding room ending in 02. Our room had a clogged shower drain and a leaky shower door. Staff were attentive to our complaint, but it took 3 days to unclog the drain, and they never fixed the leaky door. We found the bed comfortable, the linens nice, and we slept hard every night never hearing a sound. Odd that you have to pay for a key to use the in room safe. No in room coffee or kettle, but there was a mini fridge. Not that there would have been room for a kettle, there is not much space. SuperDino store across the street for snacks, beer, and bottled water - if you are not on the full board plan. Don't expect to stream on your Amazon Firestick as there is not enough internet speed. Staff worked really hard to keep it clean and serve you breakfast and were super nice.