Guest User
September 16, 2024
On arrival at the hotel, it appeared nice enough. Basic, the pool area was nice but a bit run down and no music etc so very quiet. On our first night a HUGE cockroach came running out from under our bed and took up residence in my shoe! Horrified, we went straight to reception and their first response was to offer to come and “scare it with a stick”. We refused and said we had to be moved rooms. They moved us from the ground floor to the 3rd floor. However on arrival at the new room we were greeted with more cockroaches, in the room and the hall with one even squashed into the floor. At this point we absolutely refused to stay. Complained to the reception but they did not seem that bothered just made out that this was normal. We were not offered refund or compensation. We booked another hotel for the whole time we were there. It was absolutely immaculate and absolutely proved cockroaches are not “normal” Absolutely would NOT recommend this hotel.