Hotel Las Águilas Tenerife, Affiliated by Meliá

Las Aquilas is 10/10 for the service and experience alone. Perfect for our pre-xmas relaxing stay. On check- in, You get a QR code which gives you a folder containing all the information you need about the restaurants and facilities. Would love to see the minibus timetable included in this too. We stayed in a premium room, 519. It was spacious and spotless, with great views over the pool and out to sea. Rooms could do with an upgrade but I would stay here again for the comfort I felt here and the cleanliness. The kettle was descaled, coffee machine clean - rare in many hotels and the mini bar was included and refilled during our stay. We had a kitchenette but no equipment so assume this is an add-on to the room. On arrival, we had a chilled bottle of cava, some dates and a sweet treat, sliced fruits and a jar of sweets- a very welcoming surprise. Also had a rose in the bathroom and living space which they changed throughout our stay. Toiletries were included but they added Complimentary rituals products - That's my favourite brand so I was super happy! Also gave us a bath bomb but we didn't try out the bath. Bathroom had whirlpool bath and great shower, also a bidet. Didn't have an extractor fan, my only concern but was okay for 3 days. Beds and pillows were super comfy. Great wardrobe space, beach towels were in there too, which we loved. All towels were changed nightly, we were also given canned water and mini chocolates nightly, which just added to our overall experience. And the doorbell made a huge difference, it saves you guessing if someone is at the door. Room didn't come with an iron or a board but you can borrow a steam iron from reception leaving a €40 deposit. No problem because your card is already on file so we returned with no issues or charge. Big balcony but would have loved a sun lounger or even a swing chair to make use of the space. I would have also appreciated a bin in the lounge area fo the room. The hotel provides a Free minibus service to and from Puerto del la Cruz, a City centre with shops bars, beaches and an outdoor pool complex. This was great and made it easy to explore as the hotel is on a steep hill. We also used the hotels cab service in the evening which cost around 10 to 12 euros to go to Puerto del la Cruz. On the ground floor there is a Pay per use washer and dryer, its self service. Not sure about soap but there is petrol station at the bootm of the hill and a lidl not too far away. The hotel grounds are beautiful, its December so weather is lovely late morning/afternoon, cool evenings but still comfortable. The adult pool (14+) was freezing but felt much warmer sitting in the loungers there than at the main pool. However the main pool was warmer, still cold but enough o take a refreshing dip after sunbathing for a few hours. We spent most of our time at the adult pool, peaceful calm quiet, great views. Wish they fixed the swings. We did breakfast only and the premium breakfast ticked all the boxes,

If you like going for a walk from your hotel, then forget about this one!!! On top of a very steep hill with steep road going down and when you get down you are on a very narrow busy road with mostly no pavements and nothing nice to look at. When you want to get back up to the hotel, it's very hard work. Just don't bother. The hotel offers a shuttle service to the town centre, on weekdays, very limited on Saturdays and none on Sundays or holidays. On a good day, the last shuttle is about 5.45 back to the hotel. Then you are stuck unless you want to use taxis to and from the town. Puerto del la Cruz centre is about 3 miles down hill to the harbour. You will see it all in a couple hours!!! This area is very cloudy and about 10 degrees cooler than the other side of the island, like Los Christianos and Los Americas which are much more busier, sunnier, warmer and much more to do and see. I really recommend Puerto de La Cruz for just a day trip and no more!!! Because of the mountain range surrounding this area, all the clouds get traped over this area, which means it's much cooler, more cloudy, but more green. If you are looking for sun in Tenerife, then stay in the south of the island. The hotel itself is very dated, you have a small cooker and a sink in a corner with a few kitchen cabinets in dark wood!!! This is not shown in the room pictures!!!! The cooker is not connected, so if you want to use it, you have to hire utensils, pots and plates from the hotel and then they will turn it on!!! There is absolutely nothing in the kitchen, not even a spoon. There is no kettle or tea/coffee making facilities in the room. The hotel told us, hire a kettle for €4 a day, or upgrade your room to one with tea/coffee making facility for €48 a day!!! Reminds me of Ryan Air, the hotel is cheap, but everything is extra down to netflix!!! On the positive side, the rooms are quite large with a bedroom off the living area. Balcony is a good size too. The hotel is Affiliated to Melia, so don't expect customer service either!!! I won't be back!!!