Golden Bay Galapagos

Loved this hotel! Rafael, the manager, was exceptional, he went out of his way to make our stay special for our anniversary. we loved our room overlooking the bay and sea lions! The staff was friendly and kind. Will recommend to family and friends.

The hotel is outstanding . Everything is white in the room and brand new . They offer a welcome drink . Breakfast is delicious : buffet and order in options are both available . The staff is super friendly . They tried to arrange tours for me . The town is super charming and you are surrounded by seals . My room was over viewing a beautiful garden . There is a garden on the ground floor as well . Air conditioning and Wi-Fi both work great at this hotel which is not the case everywhere . Dinner menu is limited but pizza is great . The pool is closed for maintenance .

So having done a bit of research there only appear to be large hotels on the seafront, this hotel and the IHG. We chose this as it provided the better package. The hotel is on the beach but there is the main pathway that goes along the beach that passes between the hotel and the beach, which we didn't notice in the pictures. It's not a big issue but just to be clear the public beach doesn't directly connect to the hotel grounds. Our check in was done by Karol who was very helpful and showed us to room 201 which has a balcony overlooking the beach. The room was spacious with a sofa and a large walk in shower. However we noticed during thee night the AC was really loud and the wifi didn't reach beyond the entrance to the room. We spoke to Karol the next day and without us even asking she upgraded us to room 303 which had none of the issues that 201 had. It also had a balcony but is to the side of the building, but had a fantastic freestanding bath in the room. The beach has a while colony of sea lions on it so there's plenty of activity to hear and sea, we even had one wonder into the restaurant! There are no coffee making facilities in the rooms but you can ask for a freshly ground coffee from the restaurant whenever you want. The breakfast was standard fare with a large selection available to order as well as eggs made to order. On Monday nights they have freshly made pizzas which were veery nice and on subsequent nights the main kitchen is open and the food was tasty. The hotel is well located for easy access to the main town and shops a short walk away. -Playa Mann beach 8 minute walk - this is a well developed beach with showers and a restaurant on site, but its small and was quite crowded on a Sunday. -Environmental Interpretation Centre 13 minute walk- This is well worth a visit as it gives through the development and colonisation of the Islands. Its much more informative and bigger than the Darwin Research Centre. -Playa Punta Carola 20 minute walk - You can a taxi to drop you along Avenida Alsacio Northia to a point near the beach and then the walk is about 5 minutes from there. This route walked back is shorter than the once shown on google maps. This beach is worth visiting if you want to swim with sea lions as there were plenty around as well as sea turtles. Its also just a short walk from the main harbour where you pick up your tour boats and where the ferry boats arrive from the other islands. We had excellent service at the hotel, its a boutique hotel remember so you wont get all the frills of a large chain and the service we got from Karol, Nicolas and Josue at the bar was perfect. I'd happily stay here again and would recommend it.

I usually never write reviews, but this is worth it.. and simply because with a simple gesture they could have made a client at least less angry for the troubles caused and avoid this review.. I spent 2 nights only, from the 31st of December to the 2nd of January. To start: We arranged a car to pick up us the airport, the person who came from the hotel was not careful and when closing the door, smashed the hand of my 6 years old daughter. Not a single act of consideration/respect to say I'm sorry, or any kind of apologies, or even check if she was ok... *No one ever picked up the phone at the reception, so if you ned something you have to come down and talk to someone personally. We informed about this and they claim the network might not be working * Another minor issue: the safe was not working, they came to fix it but agreed that was having issues and offered to replace it.. * We tried to have dinner at the restaurant, and they told us we couldn't because we didn't have any reservation and this should have been informed at the time of check inn. Of course, no one ever informed this at the check inn. *I had a small issue with some ice I ordered that never arrived to the room, and it was solved by Francisco who among the staff together with Wensel are the only ones that showed real care. *Today at check out I asked if they could make a little gesture and grant us a late check out, whatever they could, and the reply without even finishing asking: NO.. Check out is at 10am, and check inn at 13hs. I explained all the issues to the receptionist and told him if he could just help me out with at least an hour or something. And he said that it was not possible. I paid 2105usd for 2 nights.. for 1k a night and after the issues we had a simple gesture would have made it.. Later on, while I was having breakfast he said he talked to the manager and that it could be possible to stay until 12 but if I pay 140 usd. ..so this really made me want to write this review. *Our room had a little view to the beach, so at night you will get to hear the sound of the sea lions..so if you need silence better to ask for a room at the back. *The hotel is super nice, good rooms, good shower, AC and wifi worked smooth, ..but the way they treated us after I told them everything was simply lack of empathy. Never coming back here.. *ah. one more thing, at the time of check out, my luggage was taken b leaving some group operator .. and I have to let them know that I was no part of the group to bring them back to the hotel. So if I didn't informed them, my luggage was probably on the way to who knows where.. so this is just lack of attention, lack of consideration and even more for a guest who showed his disappointment, they should have just have a little consideration.. something, even if it's not possible there is always a way to say I'm sorry, thank you, etc. but they simply didn't care, and opt to ignore (because it reached the manager)... since they are probably fu

Fantastic location just near town and right on the beach. Breakfast was amazing and watching the sea lions added to the experience. Beautiful vegan, vegetarian and fish dishes. Pricey but worth every penny. Staff friendly and helpful but service was a little inconsistent. Good Wi-Fi, room was spacious with good air con. Bathroom was stylish but a bit impractical. Floor tiles very slippy when wet. We liked the 24 hour free tea/coffee and cookie station. Really close to the airport but no noise. Highly recommended.