Chez Waffle Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Puerto Aventuras

Chez Waffle Hotel

Punta Matzoma 33, Puerto Aventuras, Quintana Roo, 77750, Mexico
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When you stay at Chez Waffle Hotel in Puerto Aventuras, you'll be next to a golf course, within a 10-minute walk of Puerto Aventuras Marina and Xpu-ha Beach. This golf inn is 10 mi (16.2 km) from Xplor Theme Park and 10.3 mi (16.5 km) from Ferry to Cozumel.Show More
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hotel overview picture
3.9/5Good·Cleanliness: 3.9
All 6 Reviews
Amenities
Golf courseOutdoor swimming poolLuggage storageRestaurantWi-Fi in public areasFree
All Amenities
Surroundings
Landmarks: Il Calvario
(160m)
Landmarks: Cenote Chakalal
(170m)
Landmarks: Cenote Media Luna
(230m)
Map

Rooms

Guest Reviews

Policies

Services & Amenities

Junior Suite
6

Junior Suite

2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Electric fan
Towels
Room Details
Check Availability
Standard Suite
10

Standard Suite

2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Electric fan
Towels
Room Details
Check Availability

Guest Reviews(6)

3.9/5
Good
Verified Reviews
  • Cleanliness3.9
  • Amenities3.9
  • Location3.9
  • Service3.9

Book now and leave a review after your stay to earn up to 120 Trip Coins (approx. €1.10). Trip Coins can be used to save instantly on room rates.

c‍u‍i‍c‍u‍i‍1‍1‍1
June 27, 2024
The hotel is quite run down and the photos online are not accurate anymore. There appears to be no manager on site at all and minimal maid service. There's literally no hot water in the rooms (the hot water lines are disconnected). The fresh water pool is scummy. The pool area is falling apart. We arrived at 4:02pm to find the cafe closed and no way know which rooms were ours and how to access them. After calling multiple phone numbers (one disconnected, one voice mail only) we finally hit one that was helpful, though with minimal English skills and got access by about 5:45pm. Since a tropical storm was going on with torrential rain, this was small comfort. We had no instructions about checking out and never saw anyone with the hotel, so we simply left the key on the bedroom counter, locked up, and left. The cafe has very good food, but the employees seemed very clear they had nothing to do with the hotel at all. It's sad, because with some cleaning and maintenance this could be a delight. For now it seems like the owners are letting it run into the ground.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 11, 2023
I think I have had the opportunity to visit around forty countries, which makes a good number of hotels around the world, including a dozen or so in Mexico already, and I have never had such a bad time as in this establishment. In short, especially do not go there if you do not want to spoil your stay. Is it only a hotel? It's actually a coffee shop whose owner has a few rooms whose rental seems to be managed by an outside agency. I had booked on ***********, but I wanted to contact them to let them know of my late arrival. I sent countless messages via booking, several emails to an address found on the internet, or even whatsapp messages to the various phone numbers indicated on their website, messenger messages on Facebook.... I ended up not exhausted all the possibilities at my disposal, and having no answer, I ended up thinking that the establishment was closed, and I reserved another room in another establishment. Finally a few days before my arrival, they ended up answering me, and there was a serious mistake, I confirmed my arrival and canceled the other reservation. The troubles were just beginning. On my *********** reservation, it was clearly indicated that the amount included taxes. When I arrived at the hotel, I was made to pay on the first day the amount provided for via the Booking reservation (corresponding to an 8-night stay). It was not until the next day that I realized that I had had a debit from my hotel account. I was told that it corresponded to the first night, because of my late arrival, for security they took a night. It had not been reported to me, and above all I had just paid the full amount the day before! The first night was therefore a priori paid for twice. The lady at the reception (the one who manages the coffee shop) was exemplary incompetence. She was confused between her explanations which did not hold water and the explanations of the managing agency which did not hold water any more. I was finally told that the amount indicated on Booking was excluding VAT, which was false (I have never had a problem with Booking on the sums indicated). Then I was told a story about the pesos / dollars conversion, which was also totally false. In short, nothing held together, and I am waiting for *********** to resolve the situation. I also never received a receipt for my payment, every day I was promised it for the next day... so a week went by without my being able to get either a receipt or an invoice. One morning I asked a waiter to call me a taxi, I was told that it wasn't Not possible !! How is that not possible? In any country, we go to a cafe, a bar, a restaurant, a hotel, they call a taxi at the request of customers. I had never seen that. But the worst was the last day when I discovered that my backpack which had not left the room during the whole stay was searched. I first realized that a pocket containing a bank card and a few euro banknotes in cash had disappeared. In the evening, while taking inventory of m
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 27, 2023
This is not a hotel but a restaurant with rooms. There is no attention at all for the hotel guests. From 4 pm there is no longer a reception and the hotel is deserted. Located remote, far too expensive for outdated furnishings. We had to pay more than confirmation on ***********, prices seem to be incorrect. On arrival there were other people's things in the bathroom, which seemed not to have been cleaned and there were 2 cockroaches. Safe didn't work. Staff is busy with the restaurant. They do their best, but it doesn't work. Do not book!
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G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 30, 2023
First, the location of Chez Waffle is absolutely amazing! We were lucky to be in a junior suite, which meant we had direct access to the cove and the pool. We watched sunrise and sunset from here and it was such a beautiful and peaceful spot. The room was clean and neat, and we had our own deck with sun chairs and chairs and a table, which was really nice since we were able to have breakfast out there one morning. We love that during the cleaning service, they refill our water bottle; such a nice touch.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 31, 2023
These few rooms located behind a nice waffle restaurant must have been pretty a few years ago. Unfortunately during our stay, the mosquito net on the balcony door was torn, the deck chair on the terrace broken, the TV no longer worked because the antenna box was missing. The bathroom was also missing many light bulbs which made the place rather dark.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 31, 2023
We stayed the Chez Waffle hotel in Puerto Aventuras for 5 nights, and had the most gorgeously relaxing stay. The hotel is right on the marina, 2 minutes walk from a beautiful Caribbean beach, and about a short 5-10 stroll to the restaurants of Puerto Aventuras. There is a natural cenote-like pool outside, in addition to swings and a small swimming pool also - perfect to cool off in the heat! The hotel also doubles up as a restaurant, where we had a delicious waffle breakfast and unlimited coffee every morning. The staff were wonderful and could not do enough for us, the restaurant gets super busy but that never affected the amazing service we received. We would really recommend the hotel for a relaxing stay in the area - it's a great place to just switch off and relax whilst enjoying the beautiful Mexico sunshine! Thank you Chez Waffle for a gorgeous stay!!!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 31, 2023
The food was delicious as always, the place was impeccable, and the service of the waiter entrusted to our table named Saúl was excellent. In short, an unforgettable experience, ideal to enjoy a good breakfast in the company of the excellent service and good seasoning of ChezWaffle.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
December 23, 2021
La semana anterior nos hospedamos mi novio y yo para celebrar nuestro aniversario. Un par de días antes de llegar, llame para informar el motivo de nuestra visita y poder tener algún detalle pequeño en la habitación a nuestra llegada, lamentablemente al llegar nos comentaron que no tenían información al respecto pero Leonardo en front se portó muy amable y atento y al día siguiente tuvimos una cena romántica donde Jesús en restaurante nos atendió excelente. Durante nuestra estadía disfrutamos mucho los lunch en Route 66 muy bien recibidos siempre por David, asimismo por Hugo en los Girasoles, ambos dan un servicio excelente. El día del check out, olvide un traje de baño en el closet de la habitación. Llame para que me lo guardaran y pasar por el en cuanto tuviera oportunidad, sin embargo la primera respuesta que obtuve fue un “por nuestra política no nos hacemos responsables” misma que entiendo por completo ya que fue mi error, pero ese no es el servicio que se espera de un lugar así. Lo siguiente que obtuve fue que transfirieran mi llamada con Customer Service pero nunca respondió nadie. Después de varios días e intentos fallidos por diversos medios, al fin respondieron mis correos con “no se encontró nada”. Es bastante lamentable que la deshonestidad de unas personas arruinen la buena experiencia de los huéspedes y peor aún, el buen trabajo que hacen muchos de sus compañeros. He solicitado se vuelvan a revisar los registros de L&F ya que según sé, la camarista pudo haber reportado la prenda con otra fecha (en caso de que si se haya reportado). Agradecería mucho mi solicitud y comentarios fueran atendidos ya que, aunque suene tonto, personalmente es una situación grave.
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Property Policies

Check-in and Check-out Times
Check-in: 14:00–22:00
Check-out: 10:30–11:00

Front desk hours: [Mon-Sun]07:00–16:00

Self check-in: Contact the property for instructions on how to obtain the card/keys

The property will provide check-in details after booking

To check-in, contact the property 1 day in advance

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
TypeWestern, Continental
AgeFee
Adult
Contact hotel
Additional breakfast fees are not included in the total and need to be paid at the property.

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Property Description

  • Number of Rooms: 6
When you stay at Chez Waffle Hotel in Puerto Aventuras, you'll be next to a golf course, within a 10-minute walk of Puerto Aventuras Marina and Xpu-ha Beach. This golf inn is 10 mi (16.2 km) from Xplor Theme Park and 10.3 mi (16.5 km) from Ferry to Cozumel.

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This inn also features complimentary wireless internet access and tour/ticket assistance.

At Chez Waffle Hotel , enjoy a satisfying meal at the restaurant. A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.

Featured amenities include express check-in, multilingual staff, and luggage storage. Free self parking is available onsite.

Make yourself at home in one of the 6 air-conditioned rooms featuring iPod docking stations and minibars. 42-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.

Services & Amenities

Outdoor swimming pool
Restaurant
Restaurant
Restaurant
No additional info available
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About This Property

Average Price FromEUR152
Hotel Star Rating3