Hotel Rincon de Puembo, BW Signature Collection

Beautiful and spacious with multiple spaces for recreation or meetings, or events. Excellent hospitality. Only a short walk from the plaza with several good options for late night pizza or ice cream. Hotel had good food with a very nice breakfast.

I will not return to this hotel. I’ve learned to start by highlighting the positives before sharing what future guests should be aware of. In 2023, I visited the hotel with my family. The food was excellent, and the restaurant staff was warm and attentive. However, the owners were in completely disregard of clients During that stay, a rat appeared in the restaurant. The maintenance person tried to kill it, but it ran out, hit my shoe, and I fell. I ended up with a badly bruised leg. At no point did the owners take responsibility or offer any kind of support. Only after I mentioned the possibility of a lawsuit did they react. Ultimately, I paid all my medical expenses without involving the hotel, and in exchange, they offered me two complimentary nights — for 2025— with no meals included, just breakfast (which is already part of the rate). In April 2025, I used those two nights. The weather was terrible. I took a shower and realized the hairdryer wasn’t working. I went to reception and was told they would first send someone to check if it was truly broken, and only then — if necessary — bring me a replacement. That meant waiting around 15 minutes with wet hair in the cold. I decided to leave the hotel and cross the street to a beauty salon just to dry my hair. Natalia, the owner, clearly does not care about the guests’ well-being. To make things worse, the spa was under renovation. There was dust everywhere and constant noise. It was impossible to relax or rest. I do not recommend this hotel, and I will not be returning.

Beautiful grounds, very helpful & friendly staff. Pool was amazing

A beautiful gem with amazing staff! Free pick up from airport and free breakfast!