Teresa F
October 27, 2023
Worst experience ever! I called 2 days ago to get a room for my mom who is 76 and my 3 nieces. I gave them my card info but explained I would not be checking in, I live in Texas. They told me I would have to sign a consent form since I would not be present. no problem except I never received it. Called again, oh! She wrote the email wrong. AGAIN, didn’t receive it! Called this AM and finally got it, the day she would be checking in. I did all the prep work to make sure my elderly mom would have no trouble. Finally, received it! Already gave my card info but did type my name, giving consent. The very rude lady at the desk refused to let her have the room, even with me on the phone giving consent. She was not helpful, just very very rude. My elderly mother had to take my 3 nieces to a different hotel because they refused to check her in!! Do not stay here!!!