Hyatt Place Provo/Downtown

My sister and I just stopped over for a quick night stay on the way to Moab, Utah from Boise, Idaho. Our room was clean and the staff was friendly. The pool was packed with kids. therefore we skipped that amenity. The restaurant/bar requires that you must order food to order a drink, however the food menu was EXTREMELY limited and not appealing. We went across the street to the Marriott to wine and dine. The hotel has no parking of its own and you must park in the parking garage next door. We did not have to pay parking, but it was just annoying and inconvenient.

The hotel was conveniently located. It looks new. Nicely decorated. Rooms are spacious but horrible if you want to have a good night sleep. The A/C was so loud that even having a pillow on our heads did not allow us to sleep. Staff is OK. When checking out this morning Daniela, the front office staff had a big plate of food on the counter. Not a good look. Breakfast was so so. All the hot items were cold. Will probably stay somewhere else if we happen to be in Provo.

As a family with a Stadium of Fire performer, who had grueling practices at LaVell Edwards Stadium, we will not be returning to this Hyatt. Every moment at the hotel mattered during this time. We were desperate for rest, reprieve, and a hot meal. I honestly feel like I failed as a parent booking this Hyatt. (We had such a great experience the year before at Marriott’s SpringHill Suites, we had no idea the Hyatt would be such a severe downgrade at double the price.) There is NO MICROWAVE in the room and NO HOTEL PARKING. (Though, thankfully, there’s a huge closet with a full-size ironing board and iron, so if your vacation dreams include endless ironing, this place has you covered!) Instead, you're forced to park in a non-attached, creepy parking garage next door, with an EXTRA charge and a stress-inducing ticketing and towing policy. Honestly, the parking STRESS nearly put me over the edge. We saw elderly people struggling with hotel luggage carts on the second floor of the garage, I felt so bad for them. Meanwhile, the porte cochere out front is the smallest I’ve ever seen. Good luck unloading there, it's anything but accommodating. ...and then, the giant “No Pedestrian Traffic” signs... with nowhere else to walk except the scary, unconnected parking garage. What is that even supposed to mean?! You literally have to walk through the garage to reach your car. Every time we left, we had to build in 15 extra minutes just to get from the room to the car. Out of the hotel, across to the other building, up the elevator... what a total pain. I had no idea parking wasn’t included, AND I had no idea how much time it would eat up just coming and going. (At the time of this review, parking is an extra $10 per night.) Let’s talk about the “meh” breakfast, which, shockingly, is another extra charge: $8 per person, per day. Its anything but upgraded. No thanks. The pool towels are basically thin napkins, and there are threatening signs warning you not to take them up to your room. (Next time, I’ll happily walk up soaking wet.) The pool and hot tub tiles were surrounded by thick black, greasy stains, it was truly disgusting. Someone needs to get in there with some Dawn and a scrub brush. The visible build-up of body oils, dirt, and skin cells was horrifying, and we shared the water with a swarm of bugs. ..and no, it's not from the pool cover, it's from neglect. The only "maintenance" guy we saw was the one regularly coming and going with takeout fast-food. No one was cleaning anything. When I called the front desk about a non-feather pillow, because I was actively reacting to the feather ones in the room, I was told I had call back later. Apparently, they can't leave a note for housekeeping? We also requested extra towels, since we were showering multiple times a day in the heat, but they only provided extra, only once. You have to keep calling... and calling... and calling... You can’t just make one request and have it honored throughout your stay. Th

Beautiful hotel right in the heart of Provo. The staff were friendly and helpful. The breakfast was nicer then some of the other Hyatt's we have stayed in with real silverware and plates. I would stay here again if I'm ever back in Provo.