Borgo Bevagna Relais

Absolutely terrible experience — avoid at all costs! This hotel was by far the worst I’ve ever stayed in. The staff were shockingly unprofessional — rude, unfriendly, and dressed like they had just rolled out of bed. They argued with each other in front of guests and were even watching movies during work hours. The breakfast? You can't even call it that. It was dirty, unappetizing, and completely neglected. On top of that, the electricity and water in our room cut out every two minutes, making the heat unbearable and the stay extremely uncomfortable. Room cleaning was inconsistent — one day done, the next day not — and personal belongings were clearly handled without care. There’s absolutely no food available on site beyond the so-called breakfast, which makes things even worse. This place lacks even the basics of hospitality. I strongly recommend you stay elsewhere. This is not a hotel, it’s a disaster.

Our stay at this hotel this past weekend was completely unacceptable. Your manager was drinking alcohol during working hours. Power and water outages happened constantly, leaving rooms unbearably hot. The pre discussed breakfast was a joke: nothing fresh, nothing extra, and nothing available the next day. Staff wore casual clothing, avoided eye contact, sat on the floor watching shows on their phones, and left messes until the next day. Room assignments didn’t match bookings, and staff entered rooms without warning or reason. This wasn’t a stay – it was a nightmare from start to end.

We were greeted with great enthusiasm upon arrival, which gave us a positive first impression. Unfortunately, it quickly became clear that the rest of the staff is not prepared to run a hotel properly. While the room appeared to be cleaned, the bathroom had a strong smell of urine. After walking around briefly, the soles of our feet were already dirty, which says a lot about the cleanliness. There was no toilet paper when we arrived, and the shower gel was not refilled once it was empty, basic necessities that should be taken care of without question. The air conditioning system was unreliable and frequently stopped working, as did the electricity, which made things even worse. The worst part, was the service. Breakfast was incredibly poor: for €15, I had a yogurt with a tiny plastic spoon, which felt frankly miserable, and couldn’t get a second one because they didn’t have enough. Two small pieces of watermelon was all the fruit available. Staff at breakfast and at the bar were nearly never present. You couldn’t easily order anything, and no one came around to ask if guests needed something. Tables were not cleared, and at the pool, towels cost an extra €5 something that should absolutely be included. All in all, I’m extremely disappointed. I’ve never experienced anything quite like this in a hotel, and I cannot recommend it. There’s a lot of improvement needed if this place wants to offer anything close to proper hospitality.