Hotel Garden

Poor Service and Disrespectful Treatment – Disappointed This was honestly one of the most frustrating dining experiences I’ve had in a while. From the start, the service was extremely lacking. We had to ask for everything – salt, oil, napkins – even the most basic things that should already be on the table. It felt like we were constantly chasing down the staff just to get the essentials. What made it worse was how they handled seating. When the place is full, they act like it’s impossible to accommodate you outside, even though there’s space. But when it’s empty, they’ll practically pressure you to sit where they want. It’s a double standard, and it felt really disrespectful. Overall, it was not a pleasant atmosphere, and we left feeling more annoyed than satisfied. Definitely wouldn’t recommend it – there are plenty of other places where you’ll be treated better and get decent service without having to beg for basics.

I’m so impressed with my stay at the Garden Hotel in Kosovo. The hotel is very beautiful with lovely decor especially at Christmas time. It is good location near to the downtown centre, shops and Christmas markets. We also went nearby to a bear sanctuary. The staff were extremely helpful and the food in the hotels restaurant was so fresh and the pasta better than Italy! Really amazed by the restaurant and also the breakfast. Apparently the chef has been there for 18 years and you can tell a lot of love is put into the food. The spa was also lovely and the Thai massage we had was excellent. - Luissa Burton , Miss europe 2018

If you're a family with young children, **avoid Garden Hotel at all costs**. Our experience was far from family-friendly, and it was clear that this hotel does not prioritize the well-being or enjoyment of guests with kids. At the outdoor pool area, we were instructed to sit at the back because the music was deemed "too loud for children." The reason given was that the area was filled with **20-something singles** indulging in expensive champagne and other alcohol, with little regard for families. To make matters worse, many of these younger guests weren't even staying at the hotel. The pool area was littered with bottles, creating a hazardous environment, and the music was blaring, making it impossible for us to relax or keep an eye on our children. The **management’s attitude was incredibly dismissive**. When I politely asked if the music could be turned down slightly, my request was not only ignored, but I was also met with rudeness that left me shocked. The **arrogance of the management** was astounding, and they seemed completely disconnected from what was happening around the pool. Their only concern was catering to the younger crowd who were spending money on drinks, with **no consideration for families**. In addition to these issues, the **parking situation at the hotel is a nightmare**. It’s overcrowded and chaotic. On one occasion, our exit was blocked by two cars belonging to people who weren’t even staying at the hotel. The security and reception staff were running around like headless chickens for about an hour, trying to find the owners of the cars. There seemed to be no real systems in place to prevent these problems, and the staff offered no solutions to the inconvenience caused. In summary, if you're looking for a place where your children can enjoy a safe and comfortable environment, Garden Hotel is definitely not it. They are solely focused on creating a party atmosphere for younger guests, with **no consideration for families**. The lack of organization and care in both the pool area and the parking situation only adds to the frustration. I would strongly recommend looking elsewhere for your stay.

First time in Kosovo. It blew my mind....so modern and beautiful. This hotel has a stunning interior. I was super impressed. The front reception staff was friendly and she was very helpful. We had dinner there. I would rate it 7/10. It was tasty and the prices are very good . Breakfast was included and it was a great selection, also way more than the usual included breakfast when traveling. Presentation was very nice too. Our bedroom was beautiful. The mattress was just too hard (firm)

The service is excellent, by all the staff, particularly Yll at breakfast who looked after my coffee needs every day. The reception staff were also very welcoming, helpful and informative. Hotel is not situated in city so be prepared to taxi to anything you want to see.

Friendly staff who couldn't do enough for you. Spotless hotel with great spa facilities and fantastic food and exceptional value for money. I will be staying here again and would recommend it to others.