Best Western Hotel Galla

Location is great near the airport, but you would need to walk on the grass if you want to walk from the airport there is no sidewalk. Free shuttle is available upon request from the hotel to the airport. Room is spacious and comfortable, but the hotel itself seems a little bit aged.

Nice people..good place

WOKEN BY WOMAN ENTERING MY ROOM AT MIDNIGHT! At midnight I am awoken to a strange woman entering my room and turning my lights on! UNACCEPTABLE!!!! I reserved the room so that I would be able to sleep five hours before my long journey home, as the hotel is near the airport, but was only able to sleep two and a half after being woken up in a panic by a strange women turning my lights on and entering my room. It was very unsettling and made it impossible to go back to sleep. How did she get in? Can anyone simply walk into my room? Will it happen again? I later found out that the front desk had mistakenly given her my room key. There is simply no excuse for this. Hotels need to ensure the safety of their guests. The woman is not at fault, as she thought she was entering her own room. The experience was unsettling for her as well, as I am a big person and yelled at her while my brain was waking up and assessing the situation. No hotel guest should ever be put into a situation where they feel threatened or have concern for their safety, even if it is for a short while. I should be fully compensated for my stay, as I was only there for six and a half hours and was not able to get four to five hours of sleep. That was the whole point of reserving the room in the first place. The front desk made excuses by saying that the receptionist on duty was simply overworked and made an honest mistake. That is not my problem and is unacceptable. If the receptionist is overworked, then she isn’t being managed properly.