Club Wyndham Shearwater

We stayed in a 2 bedroom presidential at Wyndham Shearwater in mid April 2024. We enjoyed our stay. Our place was second floor right above the pool. We thought this might be a problem but it really wasn’t. The views are beautiful. It’s unfortunate there really isn’t a beach close that’s easy to get to. We did hike down to the beach that you can get to from the trail that starts in the Shearwater parking lot. It’s not an easy hike. Don’t bring lots of stuff with you on the hike. You have to climb some rocks which make it tough with lots of stuff. Once you are there it’s great!! Your own private beach! There is no A/C but they had fans in our unit which helped. It was our first time to Kauai so we weren’t familiar with the North Shore and how much more rain it gets. This would have been an issue except that the locals seem to look for any reason to “close”. That was frustrating. Make sure you call before going to any store or restaurant. They don’t follow their stated hours. We will be going back to Shearwater next year.

This is one of the worst experiences I have ever had with a resort. Front desk is so indifferent to guests and service does seem to resonate with them somehow. We reached early for a 4pm scheduled check in. Guess what room is not ready and will not be ready for few hours. Fe hours kept extended. We had a long day to reach there and this lack empathy and service spoiled our vacation. Will not ever stay at Wyndham.

Spacey apartment in nice neighborhood. Checkin and checkout a bit complicated as you have to drive to another resort and they kick you out with security at the end. Pool was dirty, whirlpool was nice. Internet and parking was good. Kitchen was well equipped.

Upon checking in, they very quickly tell you there’s a $250 “hold" they put on your credit card in addition to your reservation costs. The front desk tells you the $250 will be released upon check out; however, 2 days later, it's still being charged. I don’t know what the $250 is for since they text you the night before you check out to tell you to empty the trash from the unit & run the dishwasher w/all your dishes. After returning home (2 days after checking out), I called & spoke w/Heather who first told me that I needed to call my bank if the $250 doesn’t return after 3 days. I asked her to check if the “hold” was removed & she said it wasn’t & I needed to speak w/a manager/Dale or Kate who would contact me about the $250 still showing as a “hold. I texted #201-676-9704 to reiterate my conversation w/Heather & Heather responded! Over 5 hours later, Heather called me back &said Dale wasn’t coming in & the $250 would automatically be removed from the “hold” & suggested I call my bank if the $250 wasn’t returned on the 3rd day after check out—it’s the fault of my bank.The manager/Kate never called back, but finally texted after Heather called back. Kate texted that there is no option for them to manually release the $250, but that it’d would automatically release after 72 hours. Michaela then called about the $250, but I said Heather already called back & Kate texted. There may be fraudulent practice & a need to call BBB.???When checking out, the cleaning persons were on the ground floor. We had not even checked out (via text), when they were looking up at our unit on the top floor. We had not even exited (checked out of) the room, when the cleaning person was entering the unit. We had an hour left to check out. We have NEVER had this happen to us. It's very rude. Also, there was a huge piece of trash (e.g., like a recyclable grocery bag) outside of our balcony on the grass area.

Most Shearwater rooms have wonderful ocean views. First time here it rained all week. This past week was clear. The view from our unit was breathtakingly beautiful. Sunrise, midday, sunset, moonlit...hard to leave our balcony.

We traded thru RCI to stay at the Shearwater after hearing so many comments on the amazing views from the units. Most properties in Princeville do not have a view of the water, so I was very excited to arrive. After a long flight, we stopped at the grocery store, had a car full of luggage and supplies and headed to the North Shore. The Shearwater resort is not staffed at all, so we had to check into another property down the road. We asked for help with the luggage since we were on the 3rd floor with no elevators. She said she’d send someone over in a few minutes. Well, we waited for about 15 minutes and started hauling the bags up to the room. An hour later, I called the concierge and told her to cancel the request. Nobody ever came to help us. Strike one…We got into the room around 4:30pm, the sun beating in thru the windows, and found out there is no air conditioning in any of the units. The trade winds were not blowing, and it was pretty warm. Turned on the ceiling fans to find out that they didn’t move past the low setting, not much relief. Strike 1.5..ok, not horrible because the view was amazing. Unpacked all the food, started looking around the kitchen and saw tiny ants crawling everywhere. The windows are old and warped, lots of open spaces for bugs to enter, especially at night I saw bugs all over the walls. You can’t shut the windows or you’ll suffocate. Now we are definitely at Strike 2. If you try to call the front desk, they do not answer the phone. Anytime I needed something for the room, i.e., garbage bags, soap, detergent, etc. I had to get in the car and drive to the other property. Went to the pool, the jacuzzi jets weren’t working, tried to BBQ on the grills, no utensils. I was told to drive over to the other property to pick up a metal tong…No housekeeping service or light cleaning all week. Our microwave was full of mold. Even though the view is amazing, there are too many other issues that soured the trip so I will not be returning to this property, Sorry Wyndham, Strike 3.

Stayed at Shearwater 5-12 March 2022. It is a little tricky to find where you need to check-in and then get to the unit initially, especially in the dark, but it is well worth effort. The unit (203) was very nice with perhaps one of the best views from the balcony of any place I have ever stayed in. Highly recommended.

As other reviewers have noted, the views from my condo were spectacular and the 2 bedroom condo was large. However, I experienced a severe maintenance issue and nothing was done by the staff. First, I saw a good-sized lizard crawling on the wall behind the sofa and another later on the sofa. It was apparent they had been there some time as there were droppings on the baseboard behind the sofa. I called housekeeping and was sent to voicemail where I reported the issue. There was no call back from the staff and no one came out to resolve the issue. Second, there were many small ants in the kitchen area. They were on the counter and soon got into food. I had the unpleasant experience of ants running out a bowl of cereal I was about to eat! Finally, although Tripadvisor shows air-conditioning as a room feature, the condo has no air-conditioning and fans must be used. This undoubtedly contributed to the pest problems explained above. In summary, stay at the Shearwater at your own risk. If pests bother you, I would stay somewhere else.

This resort offers one of the best ocean views on the island. The condo is clean, well-maintained and has all the kitchen essentials as well as two bathrooms, one with a spa tub. This condo ticks all the boxes!!!