Guest User
October 1, 2024
The room we were given did not match what we had booked, a clear misrepresentation of the facilities promised. The house lacks proper soundproofing, and the room from our first night also had poor lightproofing, making it impossible to rest peacefully. We experienced constant noise, including doors slamming, footsteps from the floor above, guests talking, kitchen noise, and even the sound of toilets flushing. When we decided to leave early due to these conditions, management refused our request for a refund, despite the fact that the misrepresentation was entirely their fault. Disappointing stay due to misrepresented room and constant noise, despite the efforts of a kind and attentive staff member - Memory who did her best, given the circumstances.