Novotel Melbourne Preston

Sharing the Sauna Room, makes us feel uncomfortable. I like the small pantry in the room. Feels like home.

The room was very well appointed, very comfortable and spacious. The location, and amenities of the hotel were spot on for my work trip. Staff very friendly and helpful.

Stayed at hotel for work. It is a pleasant hotel., but a few concerning issues need to be raised. There was a slight step into the shower from the passage, which is extremely dangerous twice I tripped on it, a real safety issue which needs addressing. Booked a King size suite for two and there was only one breakfast supplied, we went down for breakfast at 6.30am to only be told by a staff member it doesn’t open for breakfast until 7am, A bit late for people who need to get to work, so no breakfast anyway. We also ordered an ice bucket with ice and were informed we need to pay $5.00 for delivery. The hotel really needs to fix these issues at $299.00 for one night, not value for money, would think twice about staying again.

I had a really frustrating experience during check-in. When I arrived, the front desk was completely focused on checking in a large group of airline crew, probably more than 15 people. Only one staff member was available, and she was tied up with the crew the entire time. There was no one else around to help individual guests, so I had to just stand and wait until the staff finished with the entire group . It felt like non-crew guests were an afterthought, which is disappointing. I understand that group check-ins can get hectic, and that it is a Saturday night, which may be busier for them than usual, which makes more sense that there should be enough staff on hand to make sure all guests are taken care of in a timely manner. This really affected my first impression of the hotel, and I hope it’s something that gets addressed moving forward.

it's all about the customer service experience, whether if it's 5 star or one star even that makes the stay memorable ... from the door itself when you walk in staff darwin greets with a smile , it is not once nor twice that i have visited this hotel and he always makes an impact he even recognized faces and welcomes you with a " welcome back , long time no see !! " thank you darwin and best of luck and success in your career .