Hotels in New Town, Prague

Everything is excellent here: location, cleanness, and the warm services. My train was delayed and I arrived Prague very late, worse still, my Google maps led me to a wrong hotel. It was around 11pm, then I received the owner's message who told me how to get to the right one petienly. I am really grateful with him to help me in such a late night. In addition to this, I enjoyed my stay there very much, the room is very spacious and warm. The hotel is quiet yet close to the city centre and the public transport.

- Stayed in a dorm room shared with 8 - As I was a solo traveller, this was a good arrangement - No towels or shampoo provided, bring your own - Breakfast is good, book together with the room to get a good deal - Since breakfast is buffet style it is good to eat more - There are events and walking tours promoted by the hostel - There are a Vietnamese restaurant that opens till midnight nearby if you need a good supper

Absolutely one of the best middle range hotels. 15 min walk from main station, close to old city and tram. Superior room huge almost a studio, desk, table 2 chairs, two huge windows, air con. Towel heating bar in large bathroom.  Free drink shots  in reception , free computer use , incredible breakfast of healthy foods. Can only  recommend. 

Very nice staying here, best location, room big and clean, easy to access metro station. Breakfast 100%

Hotel was great, close to all the tourists sites. Trams were only a few minutes walk so had access to all parts of Prague. Hotel services were excellent and the breakfast was fantastic. A wide variety to select from. Dining in the hotel in the evening, had a great menu

The hotel was clean and designed classic style. Especially the restaurant’s hot raspberry ice cream was magnificent. It was so delicious that I even bought 3 of them. Make sure to taste their ice cream, it is a must try. The server was friendly and overall, everything was great. Also their breakfast was astoundingly delicious. I had an awesome time in this hotel. I recommend this place’s food because it’s out of this world. I am definitely going back here.

This is my first time in Prague and this is one expensive hotel (but I guess it's like this for all hotels in Prague). Location wise, it's is a walkable 15 minutes to the main train station or the metro station is only a few mintues away. The staff are really helpful. They helped planned my day's sightseeing! There are a few restaurants nearby but most still require about a 5 to 10 minute walk. The room itself is very clean, spacious and come with all the usual amenities. I have some issues with getting hot water for showering on one of the day which was fixed quite promptly but I think the hot water is only satisfactory hot (and not like boiling hot). I stayed during the winter months so the AC in the room don't work. The building is centrally heated and the temperature adjustment is against the wall. It took me two days to figure this out though the temperature in my room was okay (so it doesn't really matter). Overall, my stay has been pleasant and I will likely stay here again next time I'm in Prague (and I will be back. Prague is such a beautiful city). I'm hoping next time I won't need to fork out an arm and a leg to stay here.

Ridiculous staff refused to return stored luggage I stayed at this hotel for two nights. The room, facilities, and the staff who checked us in on the first day and greeted us at breakfast were nice. When I checked out on Friday, Sep 13, a staff member even offered to store our luggage before we asked. Everything was satisfactory up until this point. Later that afternoon, we returned to the hotel and asked a middle-aged male staff member at the front desk to retrieve our luggage. He said we could not get our luggage until 4 pm, pointing to my storage receipt, which had a number 4 on it. I have never heard of such a ridiculous rule or any reason why a hotel would refuse to return stored belongings to their owners at any time of day. It just didn’t make any sense. We repeated our simple request, and my friend added that it was an emergency—we already had a taxi waiting outside (parking was difficult, and it was raining heavily), and we didn’t have much time to get to the train station to catch our FlixBus at 3 pm. Still, the male staff member refused again, with a stern expression, repeating the same nonsensical reason. Running out of time and patience, my friend yelled, “Are you kidding me?” At that point, the staff member finally admitted he was joking and took us to the storage room to retrieve our luggage. We were in such a hurry that I didn’t have the time or presence of mind to confront him further. If the hotel values feedback, I hope this male staff member is made aware that this “joke” was not appreciated and that his behavior was highly disrespectful of our time. Our sense of urgency was clear—if he knowingly decided to “tease” us in that moment, it shows a completely unacceptable level of disrespect. I don’t intend to discourage people from booking this hotel, and it’s unfortunate, as all the other staff we encountered and everything else about the hotel were otherwise excellent. This one staff member, however, turned what could have been a perfect experience into an unpleasant one.

Location is good and it takes only less than 5 minutes walk from Praha hl.n station. Checking in and out was smooth with friendly staff. They made me feel welcome and assisted in any way they can. Good customers service. Room was reasonably large for a single occupancy, clean, air conditioning good, water pressure strong and bed was comfortable. Had 2 good night sleep. Breakfast was typical western with cheese, meat, fruit, cereal, pastries, coffee and tea. Reasonably good and worth the value. The hotel location near Praha hl.n means connection using Metro to other parts of Prague very convenient. You can buy the 12, 24 or 72 hours pass at the station. Prague is a walkable city and you can walk around most places within 20 minutes or so. Enjoy the nice architecture medieval buildings but Prague Castle is a bit far and need to climb the steep hill. Recommended to take Tram 22 at the Malostranka metro station.

When I made the booking, I had entered 3 adults and 1 child, but at check-in, they only had 3 adults in the system. That was a bit disappointing. When I showed my Trip.com booking confirmation, the hotel staff said it might have been a technical issue. Luckily, I was able to check in my son without any extra charge, but the room was only prepared for 3 adults. So my kids ended up sharing the couch. I went to the reception and kindly asked for an extra pillow and blanket, which they provided. That’s why I can’t give 5 stars. Parking was €35 for 24 hours, and breakfast was €20 – which I found quite expensive. But overall, the stay was okay – the hotel was very clean and in a central location.