Old Town Square Premium Residence

Friendly, uncomplicated, all perfect

These people treat us really badly. ******* contacted them several times regarding moving our reservation to another week because someone in our party had Covid and we had to postpone the trip. ******* customer service contacted them at least three different times (while I was in the chat with them) and they always said that "the reservations people is gone for the day", it doesn't matter at what time you called them. Three days before arriving I decided to contact them directly just to find out that "because of the short time advice you can't do anything". So basically they tell you always to call later until it is too late. Worst customer service ever, AVOID STAYING HERE.

The building was gorgeous (on Kolkovnia), but was not in the old town square (not was the square visible) as advertised! The apartment itself was appointed in a pretty basic manner (definitely not premier) - think Primark, rather than John Lewis - situated above a nightclub with another two doors down and one across the street, so if you're a light sleeper you'd better pack earplugs as it is super noisy until the early hours (6am!). While the apartment itself is old and lovely with gorgeous high ceilings, it needs a fair bit of maintenance, the most annoying of which is there very squeaky floors so we'd wake each other up going to the loo. The rest is easily fixed: wobbly toilet, missing beading, sticking drawers, loose cupboard doors, marks on walls, yellowing paint, etc. If they'd been a little more adventurous with the decor (plain white walls scream 'can't be bothered') to reflect the premier aspect of the description, lost the extra beds so it didn't look like student accommodation, and it had actually been in the old town square, I would have been happier to pay the extra cost.