Tyn Yard Residence

Chosen for its certainly very advantageous location and because it claimed to be 4 stars, it turned out to be a sort of B&B with little or no services: breakfast served in an OUTSIDE room, even if nearby, starting FROM 9.00 in the morning by staff who were anything but friendly; in 3 nights, cleaning was NEVER done: bed (uncomfortable: mattress you sink into) left unmade, dirty towels not changed; English: after check-in (which basically has to be done BY APPOINTMENT), the keys to the room and the outside door are given to you and you are COMPLETELY ABANDONED: there is no one left in the structure to turn to in case of need, but you have to call on the cell phone (they don't always answer promptly) or write an email or text message (to which they don't answer promptly): I noticed the evening of check-in that the safe had been left closed - therefore unusable - and, not being able to ask anyone on site, I had to send an email to get support and wait until the following evening for the thing to be fixed (safe key left on the desk); same thing for using the TV, not entirely immediate, despite carefully following the instructions that are left on a sheet of paper in the room; I also asked myself how much time I would have had to waste waiting for someone to intervene if, unfortunately, I had closed the door of the room leaving the keys inside (it can happen!). Terrible experience. Dishonest in not mentioning certain aspects of the (non)service in the description. Definitely not a 4 star.