Occidental Praha Wilson

the staff is designing things to delight you, such as farewell drinks. They would try every opporunity to make your stay happy and memorable. The location is amazing with great views and right in the centre of the city , with walking distance to everything! Dont' hesitate and you will be happy there.

The hotel is not bad, old but has its own charm, we actually liked the decor, the location is very good, the breakfast though is very average, nothing special. We had the worst chek-in experience in our life with Mr Nader, who was very rude, we have booked a superior double room and paid the full amount in advance, when we arrived he simply said he had no room available, and that he will move us to another hotel of theirs, and it was far from the location we chose to stay in for it's proximity to everything we wanted to visit, and that of course without even asking for our opinion. We said no and that it is unacceptable to move us to a hotel on the other side of prague, not in the same category, he even lied and said that it was also a five stars hotel but it was a 4 stars hotel. He was very unfriendly, extremely rude to us, he even insinuated that it was our fault because we had booked the room on the same day and he repeated it many times with a bad attitude. We did, but it was at least 8 hours earlier than our arrival, we even checked several times that the room was still available hours after our payment. He finally silently gave us a deluxe room with twin beds, without explaining anything, when we saw the room we told him that we are a couple on a romantic trip we want to stay in the same bed, he yelled at us saying that we insisted to stay in the hotel and not move to another one, and that the room he gave us is way better than the room we booked, which was a superior double room, we didn't really care about the room type more than we care that we got a double bed, but we finally accepted because we got no choice but to move to another hotel that night. They made the beds closer, but they kept moving away the whole night which was very weird and uncomfortable. He could've at least offered us free breakfast, but he instead made us pay for it, and told us if we want something we could go speak to the manager. It's never about money for us but the way he dealt with unsatisfied clients is the worst, and we work both in the tourism, in fact we are both managers! His colleagues the day after were more friendly and they moved us to a room with double bed with a great view, which we liked much more. A thing that we noticed is that the staff of this hotel are very unfriendly with no reason, they make you feel that you're bothering them just by walking by (the young blond girl in the reception, the breakfast staff, except for the young guy in the reception and the concierge, who was very nice welcoming and friendly and kept smiling the whole time. We would only recommend the hotel for its location and the artistic decor, but never for the service.

Rooms are small but clean and have a luxurious feel. No baths but nice powerful shower. Hotel is situated above a McDonald’s and opposite a museum, unfortunately there are major roadworks and construction going on outside the door and the surrounding road. Once window is closed there is no noise. Hotel is at the very top of the ***** with a lovely but very busy walk through from the new town over to the old town which is much nicer. Highly recommend the 20 min walk to the old town. Go over the bridge and take a euro Segway tour around Prague! Brilliant fun. Breakfast here at the hotel is lovely. Some staff are very polite, others not so much. No English channels on tv apart from sky news which I’d rather not watch. Shame because I like to relax before bed with something to watch. No tea and milk in the room but there is a kettle and coffee. Comfy bed and pillows.