Prague Centre Plaza

Terrible Hotel Experience – A Memorable Stay for All the Wrong Reasons My stay at Prague Centre Plaza was a deeply disappointing and dehumanizing experience. We arrived at 00:30, only to find no receptionist available. Left waiting outside with two sleeping children, we received no acknowledgment or care from the hotel’s management. When the staff member David eventually showed up, his demeanor was sarcastic and disrespectful. He mocked us by saying "Use your hands!" when I asked for help with the luggage. His attitude was not only unprofessional but downright insulting—completely unfit for someone working in hospitality. Frankly, his placement would be better suited to bathroom cleaning than guest relations. The rooms we were given were shockingly uninhabitable, more suitable as storage spaces or worker dormitories than for paying guests. It felt intentionally degrading. After lodging a complaint the next day, other staff members did move us to slightly better rooms—but they lacked air conditioning. In sweltering temperatures, we had to keep the windows open, enduring unbearable street noise all night long. As for breakfast—it was a disgrace. Though it ends at 10:00, by 9:30 most food was gone. When I asked the staff about eggs and cheese, she responded coldly: “Sorry, everything’s finished.” And I wasn’t the only one left hungry; many guests were sipping coffee with nothing else available. This hotel undermines the reputation of Prague’s hospitality. Appalling service, demeaning behavior from a rude staff member, substandard rooms, and a breakfast that evokes pity and frustration. A place to avoid if you want even a remotely pleasant stay .

Great location , 7 min walk to I.P Pavlova trams or metro station then a few stops from Charles Bridge very clean hotel and rooms . The following very important to address 1-No coffee in the room only tea 2-Shower cubicle very tiny you cannot even turn round inside , not suitable for adult at all .or large size person. 3- Breakfast very poor selection for the price paid , never book with breakfast in this hotel. Thanks