Miss Sophie's Charles Bridge

Location: The hotel is frequently praised for its excellent location, situated conveniently near major attractions like Prague Castle and Charles Bridge, making it easy for guests to explore the city.(based on 2 reviews)

Where to start? As a regular traveller to Prague I have stayed in many places over thirty years and to see this place pop up under its various name changes over the years made me want to book. I can’t fault the location. Superb. However, when paying top dollar I expect top dollar facilities. Bed sheets and pillows with blood stains, an air conditioning unit the size of a fridge two feet from my bed, shower gel empty on check in and stayed the same, broken toilet brush, shower head inoperative, broken light bulbs, a fridge that barely chills, poor service generally. Who has ever stayed in a hotel where a simple task like posting a letter was beyond them? Having been told that the room would be ready at 13.30, I was still left hanging around reception for nearly half an hour. Next day I was asked to leave my key at reception when going out as they had a 24 hour reception. On returning I again waited 20 minutes before anyone appeared. I don’t bother leaving my key again. Having done 200 plus trips to Prague, I’m fairly familiar with the City. The folk behind the desk had no knowledge of the town and were of no help at all. I wanted so much, and was prepared to pay far more than my usual options yet I was so disappointed and unfulfilled. I won’t be bothering agin.