W Prague

6月18日入住hold 了我credit card 的21776CZK一直未退，電郵又不回覆，勁嬲！都不知可如何跟進😡😡😡😡😡😡😡😡😡😡 有沒有人可以幫我！

這家酒店我們全家都非常喜歡，服務好，地點好，餐廳食物也非常棒，我還體驗了SPA，也不錯。酒店還有熱温泉。床品也很好，睡得好

This hotel is so luxurious. I think it is rare to stay in such a hotel in Europe. This W is very special. Unlike other W hotels, it is a renovation of an old classic building. So the building we stayed in was converted from the previous guest rooms, so it is different from other W hotels in terms of modern design style. It is more classical, but its equipment is very new and modern. The most special thing is its toilet. Every bathroom has a special brick-by-brick art painting inside, which is a very special experience. The decoration of the entire W lobby is not magnificent or large, but very simple and elegant. I like it very much, and the location is also very good.

Not recommended! Very not recommended! This hotel has a big problem with the system. First of all, I paid the room fee online, but when I arrived at the hotel, the front desk asked me to pay again and again, and finally communicated and solved it. Then on the second night of check-in, we received an inexplicable consumption deduction. I communicated with the front desk and the system swiped my authorization again. It was midnight when we left, and the front desk asked me to pay the room fee again. We communicated repeatedly and said that we had paid it, and sent them the conformation email. In short, it took a long time to let us go, and finally delayed my tax refund time. Then the hotel service staff are actually quite professional. Then their hot spring experience is very, very good, and the staff are also very enthusiastic. But the room window cannot be opened, and the toilet exhaust system is not good and stuffy. Although the staff are very cute, I don't recommend this hotel.

The decoration is very special and magnificent. The room is not too big and has a sense of design. It is rare to stay in a new hotel in Europe