Suites & Residence Hotel

The staff is professional, friendly, and helpful, offering excellent service. Guests appreciate the spacious, clean rooms and the high-quality, abundant breakfast. The environment is quiet and well-maintained.

We were placed in this ‘accommodation’ overnight after our flight home was cancelled. It bares no resemblance to the website whatsoever (photos or descriptions). The website states it is a 4 Star establishment, I understand that 4 star in the EU is not the same as in the UK, but this place was unrecognisable. Pro’s - the room was small but clean and the sole member of staff on reception was polite and tried to be helpful. Cons - Much further away from the centre of Naples than expected ( approximately 40 minute drive). In the middle of nowhere, down a side road in an industrial area. Very isolated location, no shops, bars, restaurants or food vendors within walking distance. There is No Restaurant on site, only a “breakfast room” which is open from 7am to 10am (breakfast is brought in from somewhere else). The WiFi was very intermittent and the electricity kept going off in our room. The TV didn’t work. Mini bar had two small bottles of water, there was a kettle but only 2 T-bags (camomile & earl grey) no milk. Stench from the drains is awful. Looks closed from the outside. Across the road is a municipal dump. The Best Western Residence is not a hotel, it’s more like a Motel, just rooms for hire. Fine if you’re visiting on business and just want a place to sleep. According to the website it’s perfect for families but it’s definitely not a place I would want to stay with children, nor would I visit again.