Remisens Hotel Metropol

It's rather the 4 stars hotel.. + Good Wi-Fi connection + Location: in the town centre and close to the embankment + 2 pools: external and internal ones + Nice interior design - Pricey - Small and dusty rooms, some are dated - Indifferent staff with a few exceptions - Mediocre breakfast: quantity over quality - The gym lacks proper aircon ventilation

We were enjoing stay in Metropol hotel, breakfast was excellente.

The food was very good and the setting too

We had a very pleasant stay at Hotel Metropol. What we appreciated the most was the gastronomy – the food was delicious, with a wide selection and a strong focus on local cuisine, which we truly enjoyed. The rooms were beautiful, spacious, clean, and had a large balcony that was perfect for our family. Towels were changed daily, and everything was well maintained. The wellness area and the seawater pools were very nice, and the terrace with its stunning sea view was simply unforgettable. The well-kept garden also added to the relaxing atmosphere. Parking was included in the price, which was another advantage. On the other hand, the garage, the hotel itself, the pools and parts of the surrounding area are already showing signs of age and would definitely benefit from renovation. What disappointed us was the service. We often had to wait quite a long time for drinks, and sometimes they never arrived at all. At check-out, our room number was confused and we were initially given the wrong bill. Even though the receptionist later sent me an email with a big “UNPAID BILL” headline, and I actively communicated to clarify the mistake, the hotel never expressed any apology for their error and left my emails unanswered. This left me with rather mixed feelings about an otherwise pleasant stay. To be fair, some staff members were very nice – especially one lovely young lady who always welcomed us warmly at breakfast and dinner, and the attitude towards our children was very kind as well. However, overall the restaurant service and reception (with a few exceptions) remain a weak point of the hotel. Overall, we rate our stay positively. We would recommend the hotel, though with a few reservations. Our final rating is 4 out of 5 stars – one star deducted mainly due to the confusing and sometimes unprofessional service, as well as the fact that the hotel, pools, garage, and surrounding areas are clearly in need of renovation.