Guest User
January 30, 2025
I wanted to love this hotel — after a few years of seeing it everywhere — but just didn’t. The grounds are beautiful but the service is lacking. It’s the little things that make a hotel feel luxurious and this one doesn’t have them. Absolutely everything felt transactional — when a shirt needed a quick press coming out the suitcase and we called for an iron or steamer we were told there are none on premises but we can pay for it to be pressed and returned tomorrow. Not helpful when I want to wear it tonight. This is also the only hotel in all our stays in Italy where cocktails do not come with snacks of some sort complimentary. At this price point, the last thing a guest should feel is that the hotel is nickel and diming. I’m glad we went to experience it, but wouldn’t return.