Cervo Hotel, Costa Smeralda Resort

The service couldn’t be any better but facilities could be improved.

Me and my family was supposed to stay 2 nights last week in this hotel but unfortunately and due to the fires in Olbia, Olbia airport was closed for arrivals and departures and our plane got diverted to Rome. Flight got delayed and most airlines were not sure when the flights will resume so we ended up not going to Porto Cervo. I have asked the hotel to compensate me for the stay and they refused as the Management was unable to do it with such a short notice! It was a very disappointing feedback! I understand that this booking made on a non-refundable rate. However, the cancellation of my flight, which was a direct cause for my inability to fulfill the hotel booking, presents a significant and unusual circumstance and considered a natural disaster and no one has control over it. Management should have reconsidered their policy in such situation and offer a full or partial refund, or at least a voucher for future use. I’m an old member in BonVoy Marriot and I have stayed in their many hotels around the world but never been disappointed this much.

Amazing location, amazing hotel, great restaurants, rooms are 6 out of 10 Very relaxing spot for family, nice shops, great designer shopping.

The Cervo Hotel in Porto Cervo was a beautiful hotel where we managed to use 3 MB SNAs to upgrade to their top deluxe (2 bedroom) suite. The suite was a wow. A comfy lounge with access to a small patio leading through a private gate to the pool, downstairs to 2 bedrooms both with en suite. The main bedroom even had a sauna as part of the en-suite! Huge comfy beds & pretty decor. Downstairs we had access to another patio area from our bedroom which had comfy seating, table & chairs plus two loungers. After check in we were surprised by a welcome card & gift of champagne from the GM. A very nice touch. Breakfast which was included was decent although not the best we experienced touring the island. Service was ‘old fashioned’ but not the most efficient. We did tho enjoy eating in the courtyard area every morning. The pool area was lovely too with an outdoor gym area to the side. The hotel offers a shuttle to their private beach area which we didn’t try as it was a bit too chilly. Parking was valet & free which surprised us! Finding the hotel was hard tho due to poor signage & barriers to the arrival area. The only negative of our stay was the price of f&b. A small! glass of house wine was €20!!! It was served with the usual aperitivo but even still that was pretty steep. We ate outside of the hotel from then on but even then prices were extremely high as the hotel owns most of the f&b outlets in the marina area. Porto Cervo is a luxury ‘man made’ resort created by the Aga Khan which kind of comes over as a bit fake. When we stayed mid to late May it was dead apart from the daily cruise visitors who came to see how the ‘other half’ live. Restaurants at night would have 3-4 tables filled. It’s full of designer shops with no one in them & I honestly don’t know how they survive with a June to September season. It was worth a visit though & I’m glad I’ve experienced it.