Sheraton Portland Airport Hotel

Service Quality: Staff are consistently noted for their friendliness and helpfulness, with several guests emphasizing the positive interaction during check-in, check-out, and general assistance. The service is described as attentive and professional.

I have been a loyal Marriott Bonvoy member and recently enjoyed two excellent stays at other Marriott properties. Unfortunately, my experience at the Sheraton Portland Airport was deeply disappointing and has left me reconsidering my relationship with the brand. During our stay, we discovered a live bed bug in my son's bed upon waking. I immediately reported this to hotel staff, who assured me that management would be informed. However, nearly two weeks passed with no follow-up. I had to initiate contact again, and after another week, I received a response that was both delayed and dismissive. When I replied seeking clarification, I received no further communication. It has now been over five weeks since our stay. Despite escalating the issue both to the local management and to Marriott’s corporate customer service, I have yet to receive meaningful resolution or reassurance that the situation was taken seriously or properly addressed. This experience has left me concerned not only about the handling of my case but also about the health and safety standards at this location. We were forced to quarantine our belongings to prevent any infestation in our home. While I appreciate that the shower had reliably hot water, this is a minimal consolation given the circumstances. Most disappointing of all, I redeemed a significant number of points for this stay—points that were earned through years of brand loyalty. The value I received in return was unacceptable. As a result, I no longer feel confident staying at this property and have made the decision to close my Marriott-affiliated credit card. I sincerely hope Marriott takes this feedback seriously and addresses the breakdown in customer service and cleanliness standards that occurred here.

My stay was fabulous! The front office staff such as Haley and Aja were so kind and helpful! I felt like a VIP with their service. The hotel is beautiful and located very close to the airport. The room was super clean and every staff member was top notch. Their general manager Kayla is a true example to her staff and leads with fantastic customer service and a heart to serve! Can’t wait to be back there!!