Cascada Thermal Springs & Hotel

I picked this space with intention. From check in to check out the team at Cascada was friendly, welcoming and super helpful. I celebrated my birthday there and they made me feel so very special!! The rooms are fabulous and though there is a restaurant we did not get the opportunity to eat in as there are several walkable locations to eat in the nearby area, but the star is the SPA!!! The sanctuary is a little slice of heaven I cannot wait to get back to! The space is meant for silence, meditation, relaxation. 4 specially tempered waters. Thermal infrared sauna. Oh, and the secret garden is open, an outside social oasis that was a whole vibe. Treat yo self !! Take your love or your bestie... BOOK IT - GET THE UNLIMITED PASS it is so worth it.

My husband and I spent the weekend at Cascada and it was a wonderfully relaxing weekend. I would highly recommend doing the thermal springs. It is a wonderful experience. The staff were friendly, attentive and would greet us as we came in or left. The location is great too. There are several restaurants, and boutiques up and down Alberta St. Overall a wonderful place to stay.

Alberta Cascada is a beautifully crafted project, showcasing excellent quality and creative vision. From the highly trained service teams to the strong brand culture and diverse product lines, every detail is well-considered. The thermo spring, solar sunroom pool, and outdoor secret garden offer a genuine urban sanctuary. Hotel rooms are cozy and comfortable, while Terra Mae delivers amazing food and service. Innovative features like the gym's sliding doors and the outdoor pool seating enhance the fresh air experience. The sincere and enthusiastic staff truly make a difference. Cascada is an outstanding project, and the team deserves congratulations for building such an impressive brand.

Honestly coolest hotel I’ve stayed in. Cannot believe the price for what you get. Absolutely will be returning. Took my wife for a surprise birthday trip and she loved it.

It was an exceptional experience! The staff treated us like family, the ambiance was not like anything I’ve ever seen, which generated a mood of calmness.. We felt like we were in a good dream when we arrived. We met other people there who were traveling and each shared our joy and happiness with the spaces. Such an exquisite experience!

I had a very disappointing stay at the Cascada Hotel. While the property has potential, it’s plagued by operational challenges and rigid policies that made for a truly unpleasant experience. The staff appeared to be doing their best, but the overall service was poor. I’ve never been told “no” more times at any hotel. The spa—arguably the main attraction—is overly restricted, costs hotel guests $50 for a 2.5-hour window, and enforces silence with a bell that’s rung if you speak. When I asked for a robe (having not brought mine from the room), I was scolded. A tour of the spa? Denied. Yet somehow, ringing a bell next to guests’ ears is acceptable. The restaurant experience was equally frustrating. When we arrived at check-in time, it was closed. That evening, we were told it was fully booked, despite half the tables sitting empty at 8 p.m. (I’ve included photos). You’re also given multiple wristbands and keys—one for your room, another for the spa. The rules are excessive and off-putting, and even simple requests are met with resistance. To top it off, we had no hot water in our room for two days—ironic, given the hotel’s premium pricing for hot springs access. Housekeeping rarely came before 4pm unless prompted. I’d recommend this hotel only to those seeking a remote, overpriced property with endless rules, poor service, unreliable amenities, and a dining experience that’s better pursued elsewhere. Unless you’re hoping to reenact The Handmaid’s Tale, I’d strongly suggest staying elsewhere.