Super 8 by Wyndham Kingwood Houston North

i always travel for work..and always stay at this hotel..good location surroundings by all restaurant . the bed are very comfortable, bathroom were clean, good breakfast..i would recommend anyone to stay at this place. good front desk staff.

We stayed at the Super 8 Wyndham Kingwood Houston North (25627 Highway 59N) on January 24 through January 27, 2024. It was the worst hotel we have ever stayed at. We do not recommend staying at this hotel. 1. The hair dryer did not work. 2. The TV remote did not work. 3. There wasn’t a coffee maker in our room. 4. The coffee at the breakfast bar was not good. 5. The bathroom was dirty (deep down dirt). The baseboards and floor were very dirty. 6. The toilet paper was very cheap. 7. We heard the people above us walking on the floor, which sounded like stomping. 8. We heard a couple fighting in the room beside us at 4:00 in the morning. 9. The drink machine did not work. 10. They advertised breakfast but only had cereal and waffles. We had to go to the grocery store to purchase breakfast items. 11. The pillows were terrible. They were hard and lumpy. 12. Several light bulbs were out in the lamps and overhead. 13. The battery was missing in the smoke detector. 14. The linens were well worn and stained. !5. The vinyl blackout curtain was dirty. It was obvious that the owner was not properly maintaining the hotel. Our room needed a complete makeover.

Save your money or go to a different location! Made my reservations online, came in for check in & was given a key to a room that was already occupied!!! Who does that? Okay, mistakes can happen. Only to be met with this for breakfast. 🤦‍♀️ I’ve stayed at this location and others before. This has Never been the case. We will not stay here ever again.

The only good thing was the comfort of the beds. The room was filthy with stuff on the walls and floors (liquids), there is NO breakfast like advertised, they only had a waffle maker. The people above us were stomping or jumping at 2 am and it was extremely loud. the wall AC didn’t work great, we were very disappointed.

I had checked Wyndham’s website and it showed the business was pet friendly. Upon arriving, I saw a self made printout that said pets were no longer allowed. When I told the front desk, he would not give me a room. I asked for my reservation to be canceled and my credit card to be reimbursed. He refused. He said the charge would drop off. I contacted corporate help line who didn’t want to start a case for me at first. I asked for a case to be initiated. I was told that the charge would fall off and my credit card not charged. 6 days later, I followed up and contacted customer service. I was told the manager claimed to have refunded my account, which was a lie because my account was still in charge not pending. I placed in dispute. Today, I contacted the management of Super 8 Kingswood. I was told it was my fault for showing up after 4. Otherwise I would have been credited. Again another lie. When I asked why they lied to corporate about refunding me, she said that never happened. Very shady business practices. I have never experienced this type of fraud in my life. Anytime, there was wrong information on their website, I have had cancellations without any problems. Even customer service for Wyndham verified the website was in accurate with the pet policy, said it was new, and the website would be updated. On top of that, I was charged $76 with all taxes on the website and charged $97 by the property owner. Like I said be careful if you choose to stay here.