Homewood Suites by Hilton - Kalamazoo/Portage, MI

I stayed here for 1 night in June. As requested, I wanted a quiet room and was given one on the back side of the property. The room was clean, quiet and very comfortable! The bed provided a good nights rest. Breakfast was fine with plenty of hot and cold items to choose from. Check in was very slow. Turns out the gal had only been there a week. She was a little off in her directions as far as the elevator and guest laundry go, but all worked out fine. I found both elevators as well as the guest laundry room (not where she said it was). Check out was very odd. There were 2 ladies working the desk at the time. I had a $50 Hilton gift card that I wanted to use and they said they were unable to accept it because they had a new system that didn't accept American Express. They were whispering back and forth to one another which was kind of rude. The American Express comment caught me off guard as my Hilton Credit Card is issued by American Express. Finally one of the ladies walked to the back office and other one said she "would try to use the gift card, but couldn't make any promises that it would work". What do you know, it worked in less than 10 seconds. All of that whispering for nothing! This property could have easily been rated 5 stars, but based on my check in experience with the new employee (who probably should not have been alone at check in) and then the two ladies at check out and their whispering to one another was a complete turn off. Based on my check in and check out experiences, I can only rate this location as "AVERAGE". Should I return to the area, I will seek out another hotel to stay at.

The hotel is roomy and clean! The very best part of the staying experience was Amy who works at the hotel. We couldn’t say enough good about her and how much she went above and beyond. What a hard working pleasant and accommodating employee for Hilton! There is not enough room to say how much she does in her role here. We watched her do the job of 3 people in a matter of 15 minutes. The hotel does a nice breakfast and the kitchenette rooms are perfect for families. It is in a perfect location next to multiple eating options and the highway. The Only disappointment was the pool was out of service and the one treadmill was down. Great hospitality here, well done. That is sometimes the biggest draw to a place!!

Great stay! May 3–5, 2025. We’ve stayed here several times while visiting a loved one’s gravesite from Virginia, and each time has been consistently excellent. This hotel is always accommodating, spotless, and welcoming—with convenient access, easy parking, and smooth check-in and check-out. It continues to exceed our expectations, and we have to commend the team for maintaining the cleanest and most well-organized breakfast bar we’ve ever seen. Truly well done. Respectfully, Dr. Ken and Lorna King

Hill My recent stay at the Homewood hotel was a disaster. The front desk staff seemed clueless, unable to answer my questions or provide assistance. To make matters worse, I was not informed that the pool was under construction and the entire hotel was being renovated, which would have been a deal-breaker for me. My room wasn't cleaned during my stay, and the dishes were dirty. When I asked for cleaning chemicals to clean the bathroom tub for my child, I was given a magic eraser, which was woefully inadequate. Needless to say, I would not recommend this hotel to anyone.

Very nice staff and liked that included breakfast

Great stay. Highly recommend Really clean and very friendly m staff