MG Cocomo Resort Vanuatu

MG Cocomo impresses with its convenient location near the town and airport, along with easy access to a supermarket. Guests appreciate the comfortable rooms and attentive, friendly staff, offering a pleasant stay experience.

I cannot comment on the accommodation but can on the breakfast l had there today. Let me start with the good. This is a wonderful venue for children with breakfast and great coffee served near the kiddies pool area. Kudos to management for the fun area. The staff are very friendly and try their best. Now for their breakfast. I cannot even begin to express my dismay. On paper the Big breakfast seems great on the menu. Eggs, bacon, toast, half a banana, some grapefruit slices and 2 sausages. The bacon was undercooked remaining pink and white, the fried eggs were hard and dry being over cooked, the white bread used to make the toast caused my husband's sugar levels to spike up in the high 19 area and the sausages were spicy preservative filled pieces of brown ooze encased in sausage skins. Everything tasted awful. The staff did kindly cook the bacon a bit more and were extremely nice about it. I did not have the energy to complain about the sausages and egg but ate it in boarding school style. I hope to see an improvement but l will only be having their great coffee there until the breakfast improves. Such a pity as the rest of the resort looks great.

Staff were lovely. The resort is run down and nothing like what was advertised. No TVs worked, no bathrobes, no beach, spa was unusable, toiletries, bottled water, tea and coffee was not restocked, bins not emptied, ant trails and cockroaches, loud music and yelling from across the lagoon, holes in walls with wires hanging out, broken or missing light bulbs and major plumbing problems. The toilet backed up through the shower drain, no maintenance man available. Two days later our villa was flooded with raw sewage. Belongings that were not soak in sewage smelt like sewage. Chinese man, Alex, was just going to mop the floors. We were eventually moved, twice, first villa had cockroaches in the fridge and same plumbing problems, second move was to a mould apartment with an unusable shower. We slept in the clothes we were wearing as our belongings were scattered between three villas and the resort laundry. Management was unsympathetic and unhelpful and we were offered a free meal. Our belongings were washed and given a full refund after constant complaining. The swipe cards also opened other apartments. Four rooms was the most we seen occupied at any one time. Why can this resort advertise what they are not offering? Going through previous reviews it has been like this for quiet awhile. Shame on the booking agents.