Manresa Castle

We have the same complaint as many seem to have, and they aren't doing anything to change it. I went with my mother to the lavender festival. When we got to the hotel, we realized we absolutely could not stay there due to disabilities and we're shocked at the shared bathroom by all on the same floor, I think. Anyway, we went very carefully downstairs, and I talked to the manager in the afternoon who told us, " i understand," and "go ahead see if we can find reservations elsewhere." She went on to say, " dont worry about anything. I will handle it!" I found out when our cc bill came, we were charged even after calling and being reassured when we got home. I spoke again with the hotel today, and a manager named J**ie answered, who was extremely rude! J**ie would not let me talk or explain the situation. Just that this was the first she had heard about any reimbursement and would not be following through with anything even though J**ie was who I talked to when we got home and called the hotel to follow up. She then slammed the phone in my ear! We will never stay there again, and they should really think about having a manager who treats people with disabilities or people in general the way she seems to think it's OK to do!

What a disappointment. My partner and I have stayed at this hotel before and had a lovely time. This time, I mistakenly booked the wrong dates on the inn's own website directly; I emailed within a couple minutes, but they've refused to issue any refund. When I called they told me they did book out for that night, and now I suspect they were overbooked and wouldn't have had a room for us if we did arrive. I'm sad that I won't be able to support the inn with such poor guest services. I've seen at least one other review with the same experience of refusing to cancel after calling within a minute of a mistake. If anyone is curious, the Inn showed three rooms open for the night I booked mistakenly a little after 11pm, and I emailed about the mistake within a half hour.

Great stay. Lady who checked us in was great, and she able to let us check in early.

Great Stay Fun and unique. We were very comfortable and enjoyed the opportunity to stay in an interesting place.

First time staying Cool place to stay, awesome history. Restaurant closes to early, so we missed out. Room was stuffy & hot, poor circulation. Great Customer Service!

No cleaning services during 3 day stay. Had to ask for clean towels. No place to hang wet towels. Coffee making for 1 day only. Poor service for $300 a night.