Chose this hotel for location, reasonable price and liked that breakfast was included. Not very welcoming staff, paint stains on the elevator floor, stains on the sofa in the room. The breakfast offerings were very sp**** and not very appetizing….scrambled eggs consisted of big chunks, rubbery, tasteless turkey sausage, yogurt, cereal, couple of bananas and oranges, pre-packaged bagels. Next day, offerings were the same, but there was no yogurt. The icing on the cake was the coffee. There were 2 urns which were not labeled as decaf and regular. I asked the breakfast attendant whic one was decaf and was told that they both were regular. I asked to have some decaf and was told that there wasn’t any. So I decided on tea, but all were regular so I asked the attendant for decaf tea and when they retuned I was told that there wasn’t any. Omg….unbelievable…..talk about missing the mark on the basics. Said, sorry… and they could put in an order which would be here by the afternoon….a lot of good that would do right then! The next morning, same eggs….and what appeared to be hash…we did not bother to eat and just got coffee. The next day we couldn’t face going to the breakfast area again, so we went out and had a wonderful breakfast…..well worth paying for! Housekeeping…be it as our room was not attended to, we inquired at the front desk and were told that guests had to request housekeeping. Maybe guests should be informed of this at check in? Right?! Returned to the room in the evening and room was attended to, but tissues were not replenished…so had to go down to the front desk. One day I wanted to fill the ice bucket, and walked up and down the floor and could not find an ice machine. I asked an attendant and was told that it was on the 3rd floor…. Went to the 3rd floor and still could not find the ice machine….asked another attendant and was told that it was on the 4th floor….it was there, however because there is only one elevator, it took a while for it to arrive. So annoying! We have never had such a bad experience at a Marriott hotel which was not up to Marriott’s reputation. The best part of the stay was leaving.
1 Reviews