Guest User
December 19, 2024
The location is good but that's the only positive thing. The rooms are dusty, the bathrooms are old and not very functional and the kitchen is poorly equipped. And the service: HORRIBLE! We came with a newborn and a toddler and in the middle of the stay, they redid the painting. Paint fumes all over the apartment! We were told that "it's not a big deal, in our day we painted with the children in the room". This is not acceptable, so we change hotels immediately because it is a health hazard. But despite THEIR fault, they do not reimburse us for the remaining nights. The only thing they offer us is a change of room to go from a suite on the 7th floor with an ocean view, to a room on the 1st floor with a parking lot view and of course, without financial compensation! This is simply UNACCEPTABLE!!!
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