Comfort Inn

I stayed at this hotel a number of times in the past, but it's been a few years, and I just went on past experience. It was good in the past. That has changed significantly. The check in didn't even go well. I originally booked the room for three nights, but the job only dictated that I needed to stay two nights. I let the desk worker know so she could amend the reservation and someone else could reserve the room if they wanted to. She didn't know how to do that. I've done this many times before, and she should have been able to do this. She also didn't seem to have been overly well trained, and the check in was not a smooth process. When I got to the room, the clock radio was broken, and the TV remote would not turn on the TV or adjust the volume. I could change channels, but nothing else worked. Considering the desk worker who checked me in was completely lost, I decided to just ride it out and address it with the morning staff and maintenance could take care of it. Sadly, that strategy didn't work, and the problems were not resolved at any point during my stay. Things didn't improve from that point. The breakfast started at 6:00 AM, and I went to the breakfast area at 6:30. They didn't even bother to turn on the juice machine, so I had to go to the lobby bathroom just to get a cup of water to have with breakfast. AT 7:30, as I was leaving, I let the desk employee know about it. He just looked at me and said, "well it's on now". That's not a good answer. I was scrambling to get to a job site. It needs to be on at 6:00, when it's advertised. The stay didn't improve after that. I got back from the job site and the desk worker who checked me in badly hadn't bothered to set the key card up for the full stay. I had to go back to the desk, while hauling a luggage cart full of gear, to get my card reprogrammed. I got the distinct impression that not one person working here even pretends to care. I haven't had very favorable stays at Choice Hotels recently. I may need to start using my Holiday Inn membership more. I'll try that next time I have to work in Port Huron.

For health and safety reasons do not stay here even if it’s cheap. Food and drink spilled all over floor in lobby and elevator when we got there was still there in morning. Front desk girl was nasty mean because we needed to change rooms as our assigned room had mattress pulled off bed and second bed had bedding all disheveled. Clearly someone checked the mattress etc then left as well.

First thing after a afternoon of traveling had to take care of "business" and found no toilet paper. Spouse looked throughout room/cubbies/closets to no luck. Went to the front desk to ask for some toilet paper, and they acted as if we were a bother. Room clean, a bit old and worn looking. Soft comfortable bed. Large bath towels. Large breakfast area, but staff complacent regarding breakfast (ran out of eggs and muffins). Larger indoor pool compared to other indoor pools we have seen.

I have stayed at this hotel numerous times, and I will not go back again. I found the hotel to be extremely dirty. The rooms are outdated. There was missing light fixture covers in the bathroom. The door to our room did not close properly. We had to shove it closed. The fridge was missing from our room. Also, no microwave or coffee maker, which is pretty much standard in all hotel rooms. The elevator was disgustingly dirty and wasn’t cleaned until the next morning. When we turned the air conditioning on, the white sheer that lays against the air conditioner along the bottom was filthy from rubbing on the air conditioner. On a good note at least the bathroom tub was clean and the linens and bedding were clean. But I will not stay here again as someone who travelling in general, they need to step it up a bit.

#1 we picked this hotel because online showed picture of hot tub. We arrive no hot tub cemented up. It was our 56 wedding anniversary, no words for disappointment.The place was dirty, elevator, hallway,. Our room was clean but drain in shower plugged. We never would have stayed but room was paid for and we would loose our money. Never will we return here, It’s back to the Hampton for us ! johncpurdy

Hotel is a two start at best. Very DIRTY; looked old and and run down. Room wallpaper had stains in bathroom, corners of floors were filthy, dirty floor grout, and bathtub had a hair. Nice variety at breakfast, but stick to packaged food like yogurt and cereal. Powdered eggs were the worse I ever had - runny. The hard cooked eggs were already peeled and sitting in a container to grab with no serving utensil. Had to use hands! Dining tables were gross, not wiped, had to ask to get cleaned. The person who cleaned the one I mentioned, just cleaned that table and not any others. No one wiping them in between use at breakfast. Every time we walked by the dining tables, even in middle of night, there were fingerprints and crumbs on them. Best thing was that the staff was friendly and helpful. Tried best to answer questions about area and got directions to local restaurant for me. Needed help Sunday evening and no one was available at desk at least from 8-9 pm. Went down 3X during that hour. Had a phone to call but no one came. Good pillows, bed okay, walls paper thin. Would not stay here again.

Room was nice clean micro and fridge my problem front desk stayed there three and need to extend to a fourth. I had a money transfer going through and would be available end of day. I asked if I could pay when it came the first three days paid in full. All I got is a threat to be thrown out at 6:00pm if money not in and a subtle threat of violence. I am 62 yrs old and don’t like being threatened. May file complaints With other agencies. Calling customer support is a waste the font fo anything

We were greeted by Dan and throughout the night he helped us with our questions. We got a handicap room not sure why. It had a walk-in shower that had a seat you could seat on and take a shower. But it had nowhere to put your shampoo and soap. Sink area wasn't very big so had to keep toiletries items in the bag and not on counter. The bathroom was large so not sure why not a bigger counter. The bed wasn't great. They had a desk and chair in the room, Comfy chair, dresser, stand to put your suitcase on. We were one room from the elevator but we couldn't hear. What we could hear was the TV below in the common area. We were on the second floor but you walked out and could look down into the common area. In the morning the bill was put under our door so we had it. They are trying to do a contactless. When we walked out to the car both times the attendant was in the office and didn't get up when she saw us. Actually one time she was on the phone. When we reported that the elevator was sticky someone went to correct it right away.

My friend and I travel to MI a few times a year( pre Covid) and we were so excited to finally spend a weekend in Port Huron again. We booked direct with the hotel, 2 King rooms. We’ve stayed here before, when it was the Quality Inn, a couple times. Check in was good, new employee Michael was nervous but great. Despite booking both at the same time, we were on different floors-weird but ok. Room 1 was on the second floor. Not updated, only a few tv channels worked, wifi signal kept dropping, no hot water Sunday morning. The desk seemed not concerned, just offered the use of another room down the hall. Super inconvenient to traipse down the hall to shower. Room was almost across from the open area down to the dining room, very loud in the mornings. Room 2 was on the third floor. Updated washroom and nicer tv stand/fridge/microwave area. Tub didn’t drain correctly, toilet didn’t flush on Sunday. Wifi signal dropped. Carpet was filthy, and there was a random t shirt on the floor of the closet. There was no housekeeping done in either room at all. Which would have been fine had we been told, or if there’d been a sign posted. Let the guest know to not expect towels, or more coffee/tea. Breakfast was very very slim pickings. Sausage links and microwaved egg patties were the only hot option aside from waffles. No ketchup, no biscuits, no bagels, no potatoes. They did have individually wrapped apples, and 2 kinds of yogurt. We left feeling disappointed with our stay, and we’re unlikely to recommend the hotel to anyone.