Novotel Port Harcourt

Staff Service: The staff received consistent praise for their friendliness, professionalism, and willingness to assist. The front desk and restaurant teams were particularly highlighted for their efficiency and warm demeanor.

I had a very disappointing experience at this hotel. I was denied entry while trying to visit a friend who is a registered guest, and no clear reason was given. I was treated rudely and unfairly by the staff at the entrance, and the situation was handled with a complete lack of professionalism and courtesy. As someone who values respect and basic hospitality, I found the behaviour shocking and unacceptable. A hotel should treat all guests and their visitors with dignity. If there is a policy in place, it should be clearly communicated and applied consistently, not selectively or with bias. I do not recommend this hotel to anyone who expects fair treatment, proper communication, or even the most basic level of customer service. Extremely disappointing.

I came with a very high expectation when Novotel was recommended to me. However, I was disappointed that the facility seemed to be in average condition and some of the facilities were not operational e.g. swimming pool. I also did not like the internet speed which hindered my work which made me leave a day before my checkout date. The telecom in my room was so bad, I could barely hear the person on the other side and the buttons on the telephone did not have legible numbers. On the positive side, the receptionist was quite graceful and was willing to make me feel very comfortable. I like to specifically mention Jane who did an excellent job cleaning my room. Not to mention Precious at the restaurant who despite my many demands was gracious enough to always meet my all of my requests.