Helnan Hotel - Port Fouad
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1 night
1 room, 2 adults, 0 children
All properties in Port Fouad

Helnan Hotel - Port Fouad

23-Jul, st, Port Fouad, Port Said Governorate, 42523, Egypt
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hotel overview picture
Amenities
24-hour front desk
All amenities
Property Description
Located in Port Fuad, Helnan Hotel Port Fouad is within a 15-minute drive of Waterfront Quarter and El Nasr Museum For Modern Art. This hotel is 6.6 mi (10.6 km) from Military Museum.
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7.9/10
Good
Enjoyed my stay at the hotel, staff was very cooperative? room was clean and food was delicious 😍
All 23 reviews
Surroundings
Airport: Port Said Airport
(16.1 km)
Landmarks: Almourgan
(<100m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Standard Double or Twin Room
10

Standard Double or Twin Room

2 Single bed or 1 Queen bed
Non-smoking
Room Details
Check Availability

Guest Reviews

7.9/10
Good
23 reviews
  • Cleanliness7.8
  • Amenities7.9
  • Location7.8
  • Service7.9
Average for similar properties in Port Fouad
Most Mentioned
Review summary
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Cleanliness and Atmosphere: Several users praised the hotel for its clean rooms, relaxing ambiance, and charming nighttime lighting around the pool. The hotel's well-maintained facilities, including luxurious furniture, were noted as appealing features.(based on 1 review)
G‍h‍a‍z‍a‍i‍ ‍s‍a‍e‍e‍d
April 24, 2025
تعامل العاملين فيه راقي المطعم جيد الشاطيء خاص وجيد أوصي السائح العربي بالتجربه
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H‍e‍d‍a‍y‍a‍t
January 5, 2025
Everything was perfect! I was completely satisfied and can definitely recommend this hotel. Excellent service: The staff was incredibly friendly and made my stay even more pleasant. Breakfast: The breakfast was simply fantastic – a great selection and superb quality. Location: The location was also perfect and made my stay even better. Thank you to the entire team for the wonderful time! I would love to come back.
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M‍o‍ ‍B‍a‍d‍r
March 28, 2024
Enjoyed my stay at the hotel, staff was very cooperative? room was clean and food was delicious 😍
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 20, 2025
Extremely poor service. Rooms were delayed, restaurant staff were rude and disrespectful, reception staff (Nour) insulted me publicly with no apology despite Mr. Mohamed Sobhy’s promise. One guest was given a room key to a room already occupied. Completely unprofessional hotel. Do not recommend it at all.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 18, 2025
The moment I reached the hotel by car , a staff member asked me to carry the bags from the car to a mentioned spot inside the reception. I arrived at 2 pm to avoid the check in hassle , but to my surprise dozens of families were sitting around waiting to check in . Staff are totally untrained , unprepared and unprofessional . They seemed surprised by the number of rooms checking in which is totally unbelievable. They checked in someone else into my room “the room was registered with my name on their system already “ but the handled the keys to someone else . And I finally reached the room by 4:15 pm . The linens looked awful and not laundered , hair clumps on the carpet, screws on the carpet and flies roaming around the room . Apparently the view from the room was great . A double room with a 4 year old child on check-in had only 1 of everything (1 towel…etc) . Upon trying to call the reception to request the missing, they never picked up . I had to go back to the reception and as expected the reception staff were careless as always . I requested the GM , Mr Gamal abo Elazm who apparently was the only professional staff member on premises and apologized a lot for all the past events . Upon going back to the room I found all the missing were added with a fruit bowel as a compliment from Mr Gamal who I would like to thank a lot . Rooms are not spacious but newly refurbished, they miss the cleanliness by the staff . Tv wasn’t working. Pools are massive , clean but nowhere to stand as always staff are not helpful , They only handle you the towel cards upon your request , towels are mostly unavailable and they keep saying we are checking the laundry. imagine that I witnessed a young boy soaked in water after getting out of the pool asking for a towel , and the staff replied go to the reception first and get a towel card . Breakfast lacks the minimum quality, the food is not eatable . You can feel the taste of processed butter and oil in every bite . The restaurant is a mess . Staff waits for you to go get a sip of water and throw your food away ! You wait too long before finding a seat .
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 21, 2025
Nice located hotel Very good landscape and veiw Good helpful team members Good pool for children and adults Average lunch and dinner Need to give more attention to maintenance the lift for meeting room gets out of service twice during the meeting time
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
May 11, 2025
The hotel needs special attention for cleaning as the carpet is smelly and the restaurant have few items and low quality No enough water no napkins no personal vanity items I don’t recommend it to check-in and outside these are few shops and other than that no place to go except you go to port-saïd where a different better experience to have
I‍m‍a‍n
September 12, 2024
The property in a bad shape nothing working properly . Ac out of order most the time . I won’t even stay there again for free

Services & Amenities

More Amenities
Front Desk Services

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: 12:00–13:00

Front desk hours: 24/7

Child Policies
Children aged 1 and above are welcome at this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
TypeWestern
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

Property Description

  • Opened: 2014
  • Number of Rooms: 120
Located in Port Fuad, Helnan Hotel Port Fouad is within a 15-minute drive of Waterfront Quarter and El Nasr Museum For Modern Art. This hotel is 6.6 mi (10.6 km) from Military Museum.

Treat yourself with massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, a steam room, and a seasonal outdoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Grab a bite to eat at one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Make yourself at home in one of the 78 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.

Frequently Asked Questions

What is the cancellation policy for Helnan Hotel - Port Fouad?

The cancellation policy for Helnan Hotel - Port Fouad varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Helnan Hotel - Port Fouad?

Standard check-in time at Helnan Hotel - Port Fouad is 14:00 and check-out time is 13:00.

Does Helnan Hotel - Port Fouad provide breakfast?

Yes, Breakfast is offered at Helnan Hotel - Port Fouad. Breakfast option(s): Western.

Can I bring my pet inside the Helnan Hotel - Port Fouad?

As much as we love pets, unfortunately, we are unable to accommodate them in Helnan Hotel - Port Fouad.

How far is the Helnan Hotel - Port Fouad from the closest airport?

The closest airport is Port Said Airport, and it is about 34 mins from hotel by car (16.1 km).

About This Property

Nearest AirportPort Said Airport
Distance to Airport16.09KM
Average Price FromPHP5267
Hotel Star Rating5