Helnan Hotel - Port Fouad

Enjoyed my stay at the hotel, staff was very cooperative? room was clean and food was delicious 😍

Not a positive experience There are several areas where employee professionalism and service could be improved at the hotel. The check-in process for hotel rooms took over 30 minutes, which could be streamlined for a smoother experience. Additionally, room service needs to be more attentive to the "do not disturb" signs on guests' doors to avoid unnecessary interruptions. It's also important for employees to maintain a professional demeanor and avoid openly discussing work conditions while guests are present. Lastly, during the check-in process, guests should be provided with clear information about breakfast timings, pool timings, and gym facilities.

Best hotel in port said yet Private beach in excellent area in port said

The hotel was far from what you would expect from a 5-star establishment; it’s more like a 3-star at best. The cleanliness was subpar, and the breakfast was disappointing — it didn’t seem fresh, and it felt like they reused the same food every day. Room service was indifferent to our requests. For the high price we paid, the only redeeming feature was the pool. Here are some of the issues I encountered during my stay: 1. On our first day, while having breakfast, I noticed some managers sitting in the restaurant smoking and laughing, even though it’s a non-smoking area. After their meeting, one of them casually grabbed a piece of cake with his hands — completely ignoring basic hygiene rules. 2. On the first day, I asked a cleaning staff member for directions, but instead of answering, he asked for my room number, which made me uncomfortable since I was just asking about the restaurant. 3. When we entered our room, it wasn’t clean at all. There was a lot of dust, especially on the lamp, which caused problems for our baby who is allergic to dust. 4. At check-in, while I was at the counter, the porter started grabbing my bags without asking, which felt intrusive. Overall, I can’t recommend this hotel, and I’m surprised this level of service is associated with the Helnan brand.

The hotel furniture is luxurious, but unfortunately, the pillows did not meet my expectations. The service was very poor due to a lack of staff. The air conditioner at the reception was not working; only a desert cooler was available, which did not sufficiently improve the weather. Additionally, the air conditioner iat the corridor was ineffective, making it uncomfortably hot. The beach is perfect, but it is too much seashell in the sand, which makes you wear your slippers. Breakfast was decent but lacked variety. They dont care about serving hot milk for coffee, its only warm milk. Additionally, cold milk for cornflakes was not available daily. Finally, I called room service to request a bellman, but after waiting 20 minutes with no response, I had to carry my own bags. This lack of professionalism was disappointing.