Guest User
October 10, 2024
I used to always book at this hotel until my last experience. I had to cancel my booking for 2 nights 2 days in advanced even though i only made the booking the day before, but when trying to cancel i was told they can cancel the booking but will KEEP 100% of the fees which was more than R4000. I had to change my flights in order to stay here against my wishes just to not lose my money ive paid. I feel it would have been fair to refund atleast a portion of my money as it was days before check-in and most hotels in PE was fully booked that weekend so they could have easily rented out the room to someone else after i tried to cancel. Therefore i wont be staying here again.