Guest User
January 3, 2025
Disaster from start to end. With the exception of Phumena who was extremely professional, helpful and friendly, the whole staff and management on duty was a disaster. They advertised a swimming pool which in fact is a bathtub on the roof, the rooms supposedly available on their websites were in fact not available, the ventilation in the bathroom was so noisy that we had a technician visiting four times till he gave up without fixing anything as it wasn't fixable. The AC was a joke, impossible to use as it was as standing next to an air jet taking off in terms of noise. A big thanks to Phumena who tried to fix some of the calamities of her colleagues and helped us finding a great city tour!