Mantra Hotels in Port Douglas

We stayed as a couple in late December, just after Christmas. Our room was on the second floor overlooking the shared swimming pool area on the ground floor. Upon arrival, we were warmly greeted by the lovely reception staff, who showed us the room details. The room featured a spa tub on the balcony, which we enjoyed. However, the hotel itself felt a bit outdated and old-fashioned. While the room was reasonably comfortable, we noticed some wear and tear, like chipped and scratched surfaces in the bathroom amenities and signs of overall poor maintenance. Also, the spa tub was not well-cleaned, with visible dirt and mould in the crevices, which was disappointing. Overall, while the staff were welcoming and the room had its enjoyable aspects, the lack of upkeep in the facilities detracted from our experience.

A hotel searched on the Internet, the facilities are complete, the rooms are spacious, the price is good, the quality is good, the port is very close to the port of Douglas, the surrounding food and beverage supermarkets are all available, the whole is value-for-money, satisfactory. However, as a high-scoring hotel, there is still a gap in service. I haven't cleaned the room for two nights. Indeed, I have come back for a day, and I haven't moved in the room. I wonder if there is a rule to live without having to clean it? It doesn't matter, it's okay to clean up. I just told the front desk in advance that I had to leave the store at 7.30 in the morning of the second day, but the next morning at 7.30, the front door and window of the reception hall were closed, no staff on duty could be found, no one answered the phone... The luggage was taken down, and It is inconvenient to throw it and then send the room card to the room. In desperation, the room card is stuffed from the door seam, and the reservation customer service is sent to inform the check-out email... The result is unknown. Fortunately, I only brushed a 10-knife credit guarantee when I checked in. It doesn't matter if I can't retreat...

Room was ok, on the smaller side, basic. Could do with a freshen up, I.e. rubbish bin in bathroom with rusting lid. TV ok, had foxtel, no streaming services. Quiet enough at night to sleep, but noisy otherwise, pool means kids up early playing and could hear people in halls/above. Not ideal if you want a holiday sleep in. Pool was nice, quite cool in temperature. Music definitely too loud, hard to relax with it cranking all day. Given the reviews was better than I expected, but wouldn’t want to stay for a long trip here. More a motel than a hotel/resort.

The reception is almost always closed even during working hours but they answer the phone quickly. The location is good, the room is good, but the soundproofing is very bad