Sheraton Grand Mirage Resort, Port Douglas
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Sheraton Grand Mirage Resort, Port Douglas
No.7 of Luxury Hotels in Great Barrier Reef
168-190 Port Douglas Rd, Port Douglas, Queensland, 4877, Australia
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Last booked 22 hrs ago










Amenities
Golf course
Outdoor swimming pool
Diving
Snorkeling
Hiking
Spa
Massage room
Gym
All amenities
Property Description
Positioned directly on the famous Four Mile Beach, Sheraton Grand Mirage Resort Port Douglas is a premier hotel in Port Douglas, Australia, and is the perfect stepping-off point to the UNESCO World Heritage-listed Great Barrier Reef and Daintree Rainforest. The resort has had a long-term responsibility to protect the natural environment and create a positive impact on the community through water conservation, energy efficiency, recycling initiatives, and the reduction of food waste. Famous for the two hectares of palm-fringed lagoon-style pools filled with water from the ocean, guests can float the day away, relax in a private poolside cabana, or swim up to the pool bar. Alternatively, explore 147 hectares of tropical gardens including the world-renowned Mirage Country Club, and choose from seven vibrant restaurants and bars. Sheraton Grand Mirage Resort Port Douglas also offers Green Meetings by Marriott in 18 flexible indoor and outdoor event spaces, the largest catering for up to 1,000 delegates.
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8.0/10
Excellent hotel in a great location
All 118 reviews
Surroundings
Train: Freshwater
(59.6 km)
Train: Kuranda Railway Station
(67.7 km)
Landmarks: Four Mile Beach
(400m)
Landmarks: Mirage Country Club
(660m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

6
King Room With Lagoon View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability

9
One Bedroom Presidential King Suite With Lagoon View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability

6
Two Double Room with Garden View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability

3
King Room Pool Access Small Lagoon Access
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability

7
King Room With Garden View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability

4
Two Double Room With Lagoon View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability

5
Guest Room, 2 Double, Large Lagoon Access
2 Double bed
Non-smoking
Movies
Toothpaste
LCD TV
Hair dryer
Check Availability

5
Two Double Room Pool Access Small Lagoon Access
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability

4
Studio, 1 King, Lagoon View
1 King bed
Non-smoking
Air conditioning
Private bathroom
Minibar
Electric fan
Check Availability

4
Studio, 1 King, Large Lagoon Access
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

4
Two Double Studio With Lagoon View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

4
Guest Room, 1 King, Large Lagoon Access
1 King bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability

5
King Studio With Garden View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
8.0/10
Very Good
118 reviews
- Cleanliness8.0
- Amenities8.0
- Location8.1
- Service8.0
Average for similar properties in Port Douglas

Review summary
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Pools and Facilities: The lagoon pools were repeatedly praised for their size and resort-style ambiance, offering enjoyment for families and individual travelers. Guests with children particularly appreciated the pools as a source of entertainment.(based on 2 reviews)

Guest User
May 29, 2025
聽説接待了不少名人,風景很美,就是海邊不讓下,有鱷魚
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Anonymous User
May 12, 2025
The environment is really beautiful. The facilities are relatively old. The rooms on the first floor are relatively damp. The restaurant in the hotel is also delicious. Overall, it is still recommended if you are here for vacation.
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sfy09
May 8, 2025
As a resort hotel, the overall environment and food are quite good. I spent a day in the hotel, had a meal, and swam. Life was very enjoyable and comfortable. Although the hotel room is a bit old, it is spacious and bright.
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Michaelxulong
May 5, 2025
Very satisfied. Although the facilities are relatively old, the service is very good and the transportation is very convenient. There is a helicopter pad opposite.
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Lier…
May 4, 2025
This stay was a terrible experience, totally unworthy of the price and the so-called star standard. Although the room was OK, the hotel environment was not bad, and there was a 24-hour gym, the overall service and management were really disappointing.
What I couldn't accept the most was the "stealing" after check-out. I checked the bill when I checked out, and there were only two restaurant charges, and I also asked at the front desk that there were no other charges. But the next day, there was suddenly an extra water charge. I didn't drink this bottle of water at all. I came back from the sea that day and found a puddle of water on the ground. The water bottle might have been frozen and cracked, not caused by me at all. This expense should not be borne by me, and the staff did not explain it in person. They quietly deducted the money after I left, which was very dishonest and made people feel cheated.
The restaurant was also disappointing. The steak and lamb at The Deck restaurant were bitter, completely inedible, and ridiculously unpalatable. The Lagoon restaurant was slightly better, but it was just average and not worth going to eat specifically.
Moreover, I originally booked two rooms, but only one was given on the day of check-in, because the other room had not been cleaned yet, and the delay seriously affected our check-in experience.
This hotel looks high-end, but in fact, the management is chaotic, the service is not in place, and there are even some deceptions. I will never come again, and I will not recommend it to anyone.
This stay was extremely disappointing and definitely not worth the price or the so-called star rating. While the room was decent and the hotel environment seemed okay with a 24-hour gym, the overall service and management were a major letdown.
What I found completely unacceptable was the unauthorized charge after I checked out. When I left, I confirmed the bill at the front desk — there were only two dinner charges, and I was told there were no other fees. However, the next day, an additional charge appeared for a bottle of water I never consumed. I came back from a boat trip that day to find a puddle on the floor and a water bottle that seemed to have burst, possibly from freezing. This was clearly not my fault. Yet instead of discussing it with me, the hotel silently charged my card after I left — an extremely dishonest move that felt like a scam.
The restaurants were equally disappointing. The Deck served steaks and lamb that were inexplicably bitter and completely inedible — some of the worst food I’ve ever had. The Lagoon was slightly better, but still just average and not worth a special visit.
On top of that, I originally booked two rooms, but when I arrived, they only gave me one, saying the other wasn’t ready yet. It took ages to sort out, which seriously affected our plans.
This hotel may look upscale on the surface, but the reality is poor management, subpar service, and shady practices. I will never stay here again and would not recommend it to anyone looking for a reliable and honest hotel experience.
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zoemontez
March 11, 2025
See the previous comment, this order is for an extended stay. After the last time I booked Lone Pine Penang through Marriott Bonvoy and got hit by a landmine and the hotel did not explain at all, I have completely given up on the useless Marriott member benefits. When booking a hotel on Ctrip, the customer service can solve any problem. Isn't it better than useless points?
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Guest User
February 13, 2025
The hotel is really too old. The bottom of the pool is peeling off. The room is also very damp. We booked a room with direct access to the pool. There was a dead beetle lying in the room. The bedding was also very bad. It was the most uncomfortable night's sleep. We checked out immediately the next morning. The only good thing in the hotel is the Lagoon restaurant. The food is very good. Avoid thunder
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Guest User
December 29, 2024
As soon as I entered the toilet, I found dirt on the floor and the room's sofa was very dirty. We arranged golf in the morning and asked to go back to the hotel to check out after playing, but were refused. The overall resort experience was not ideal.
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Services & Amenities
Most Popular Amenities
Golf course
Off-site
Outdoor swimming pool
Diving
Off-site
Snorkeling
Off-site
Hiking
Off-site
Spa
Additional charge
Massage room
Gym
Public parking
Free
Airport shuttle pick-up
Bar
Tennis court
Billiards room
Table tennis room
Restaurant
Airport shuttle drop-off
Conference room
Additional charge
Multi-function room
Business center
Children's pool
Tour and ticket booking service
Currency exchange
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage

Outdoor swimming pool

Spa

Gym

Bar

Billiards room

Restaurant

Conference room

Multi-function room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Saltwater pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Valet parking
Additional charge
Transportation
Shuttle service
Airport shuttle pick-up
Airport shuttle drop-off
Front Desk Services
24-hour front desk
Lockers available
Concierge service
Express check-in and check-out
Safe at front desk
Luggage storage
Currency exchange
Tour and ticket booking service
Languages Spoken
English
Chinese (Mandarin)
Food & Drink
Convenience store/kiosk
Bar
Room service
Health & Wellness
Spa
Additional charge
Billiards room
Table tennis room
Sailing
Off-site
Diving
Off-site
Tennis court
Golf course
Off-site
Gym
Massage room
Kayaking
Off-site
Body care
Hiking
Off-site
Snorkeling
Off-site
Activities
Public beach
Public Areas
Picnic area
No smoking in public areas
Garden
Smoking area
Water purifier
ATM
Elevator
Cleaning Services
Dry cleaning
Additional charge
Ironing service
Additional charge
Clothes dryer
Laundry service (on-site)
Additional charge
Facilities for Children
Children's pool
Business Services
Multi-function room
Fax/copying service
Additional charge
Wedding service
Coworking spaces
Conference room
Additional charge
Business center
Accessibility
Pool ramp available
Stair-free main entrance
Accessible rooms available
Safety & Security
CCTV in public areas
Fire extinguisher
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
If you plan to arrive after 00:00 in the morning on the day following your check-in date, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
Age | Fee |
---|---|
Children 1 year old and under | Extra crib: AU$25.00 (approx. PHP 936.61) per person per night |
Breakfast
StyleBuffet
Age | Fee |
---|---|
Children 17 years old and under | AU$24.00 (approx. PHP 899.15) per person |
Adult | Buffet:AU$48.00 (approx. PHP 1,798.29) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 1991
- Renovated: 2016
- Number of Rooms: 295
Positioned directly on the famous Four Mile Beach, Sheraton Grand Mirage Resort Port Douglas is a premier hotel in Port Douglas, Australia, and is the perfect stepping-off point to the UNESCO World Heritage-listed Great Barrier Reef and Daintree Rainforest. The resort has had a long-term responsibility to protect the natural environment and create a positive impact on the community through water conservation, energy efficiency, recycling initiatives, and the reduction of food waste. Famous for the two hectares of palm-fringed lagoon-style pools filled with water from the ocean, guests can float the day away, relax in a private poolside cabana, or swim up to the pool bar. Alternatively, explore 147 hectares of tropical gardens including the world-renowned Mirage Country Club, and choose from seven vibrant restaurants and bars. Sheraton Grand Mirage Resort Port Douglas also offers Green Meetings by Marriott in 18 flexible indoor and outdoor event spaces, the largest catering for up to 1,000 delegates.
Frequently Asked Questions
What is the cancellation policy for Sheraton Grand Mirage Resort, Port Douglas?
The cancellation policy for Sheraton Grand Mirage Resort, Port Douglas varies depending on the type of room and booking conditions.What is the cancellation policy for Sheraton Grand Mirage Resort, Port Douglas?
What are the check-in and check-out times at Sheraton Grand Mirage Resort, Port Douglas?
Standard check-in time at Sheraton Grand Mirage Resort, Port Douglas is 15:00 and check-out time is 11:00.What are the check-in and check-out times at Sheraton Grand Mirage Resort, Port Douglas?
What amenities and services are available at Sheraton Grand Mirage Resort, Port Douglas ?
Sheraton Grand Mirage Resort, Port Douglas offer top amenities and services include Shuttle service.What amenities and services are available at Sheraton Grand Mirage Resort, Port Douglas ?
Can I bring my pet inside the Sheraton Grand Mirage Resort, Port Douglas?
As much as we love pets, unfortunately, we are unable to accommodate them in Sheraton Grand Mirage Resort, Port Douglas.Can I bring my pet inside the Sheraton Grand Mirage Resort, Port Douglas?
Is airport shuttle service offered by Sheraton Grand Mirage Resort, Port Douglas ?
Yes, at Sheraton Grand Mirage Resort, Port Douglas, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by Sheraton Grand Mirage Resort, Port Douglas ?
About This Property
Nearest Train Station | Freshwater |
---|---|
Distance to Train Station | 59.61KM |
Average Price From | PHP34691 |
Hotel Star Rating | 5 |