Ocean's Edge Hotel, Port Aransas,TX

his hotel stay started out in the worst possible way!! The lady at checkin would not check me in without my husband whose name was on the account, he was going to be arriving the following day, so she requested he call to confirm details even though i had a copy of his license, the confirmation email with confirmation number but no she insisted he call. He called & was asked to verify his phone number which he did & immediately she said no that is not it & told him if he didnt have correct information she was not checking me in, he gave her the number slower in case she didnt hear it correctly & again said no, she stated the phone number started with 222.....come to find out that was the zip code for where we lived. She still refused to check me in & told my husband that he needed to add my name to the reservation thru ******* & my husband tried to explain that this was set up thru a corporate account & could not add me but that when reservations were made he was told i just needed copy of confirmation email & copy of his license. She rudely told him no at which time my husband was starting to get upset as this had already been going on for about 15 min. She then slammed her phone down & proceeded to yell at me that my husband was very rude & she was not going to be talked to in that way & continued to yell at me & embarrass me in the lobby, my family was there to witness all this, i apologized & asked if she could give me a minute while i tried to figure something out & she said no, that she was not going to be talked too that way & again proceeded to yell!! after about 30-45 min she went ahead & checked me in after her receiving a phone call. So got our room, she rattled off a list of rules but she had a strong Indian accent & she was talking very fast & did not understand half of what she said. i just wanted to get the hell out of the office. the next day i noticed our rooms hadnt been cleaned so i called the office told her what room i was in (same Indian lady from day before) she again proceeded to be very rude and told me too bad that since i didnt request to have my room clean it was my fault, didnt want to argue so i said ok. i sent my son n law to get some towels she asked what room & once she realized the towels were for our room she said "i already told that lady NO TOWELS!!" my son n law was mortified as she yelled at him. I have never been treated this way by any hotel employee ever!!! As much as we paid for 2 nights which was almost $600.00 i'd expect that we should have at least been given towels. This lady named nassi or tassie or whatever her name is was the most rudest ugliest person i have ever had to deal with!!! Needless to say my husbands company will be removing this hotel from their list of hotels that they use for trips to Port Aransas. This lady just ruined our trip & couldnt wait to get the hell out of there!!!!!

This is nice little hotel, the room looked very nice, it looked like it was very recently renovated. It was clean and everything in it worked as it should. Didnt eat the breakfast, but it looked like a decent selection of foods too. Very friendly staff as well. Location is great to everything. Very pleasantly surprised with it all, been to 4-5 star hotels that could learn from these folks.

Whoever built these condo units crammed them so close you can sit on your balcony and pass your neighbor the salt. The other issue, if you’re there in summer, is the sun in the afternoon baking you if your unit faces west (which a lot of them do.) The glitzy interior with high end finishings doesn’t make up for those and other short sided choices IMHO.