UNSAFE HOTEL!!! Do not provide proper security!! AVOID this HOTEL!! Do not know how to ensure the safety of the guests, and do not take their responsibility seriously. On August 26 and 27 we stayed at your hotel. During the night of August 26, burglars broke into our room, which could have caused serious personal injury. As they left a rock in our room, which was obviously in their hand in case we came into the room. We returned to the hotel on the night of August 26 at 11:00 pm. We found the night clerk playing video games and barely looked up to greet us. He only asked us to close the door. When we entered our room, we found the doors leading outside wide open, a rock on our bed, and a black glove. This shocked and frightened us. We reported this to the receptionist, who offered us no support or assistance. He did not ask us if we were okay, only told us that he would write to Marta, the assistant manager. He did not offer to look in the room in case we felt unsafe. Did he ask if any of our belongings had been taken? If we wanted to change rooms? None of this was done. It was clear that I was not prepared to handle this situation. We were unable to sleep that night. The next day we informed the assistant manager, Marta, of the robbery. She also did not ask us if we were okay. Or if we had slept well the night before. She was completely obsessed with the robbery and the robbers. Neglecting our emotional and mental state. I can understand that Marta is a young woman and an assistant manager and surely has not been trained for this situation. Neither did her supervisor or the general manager show up. Which I found very strange. Later, while I was taking a shower, someone knocked on the door several times. I opened the door with a towel and found two police officers outside my room. This was personally disturbing and upsetting. Marta should have informed me beforehand. Marta apologized, but the awkward situation had already happened. Once again, Marta was not properly trained for such a situation. Where was a supervisor or the boss? Then, when we were checking out, Marta printed out our invoice. She did not apologize or ask us how we were doing. It was as if she wanted to act as if nothing had happened and that the hotel was actually the one who suffered. Neglecting the guests. Once again, Marta is not trained for this type of event. Where was the supervisor? Considering the following facts: 1) There was no security at the hotel to protect our room. 2) The front desk did not inform us that we should close the door shutters to provide additional security and it was necessary. (she said she normally tells guests this, but this was after the situation) 3) The night shift receptionist was busy playing games, when she should have been walking the property every 20-30 minutes to preserve the safety of the rooms and buildings. 4) The night receptionist did not offer any help or support 5) Marta, the support manager, was focused on the hotel and d
Outstanding
25 Reviews