I had a very disturbing stay at this hotel. I woke up to a roach crawling on me, and found several more inside the bedsheets. This is completely unacceptable and alarming for any guest. I immediately reported this to hotel management, but their lack of concern and dismissive attitude made the situation even worse. They treated it as if this were normal, which is horrifying. The floors were dirty, and although the bathroom appeared clean, the towels and sheets were visibly stained, raising serious concerns about cleanliness and hygiene standards overall. I would strongly advise future customers to think twice before staying here. This was an extremely uncomfortable and unsettling experience, and I would not return. Anyone familiar with an iPhone understands that photos and videos automatically retain embedded metadata, including date, time, and precise location at the moment the media is captured. The video I provided clearly contains this information and confirms that it was recorded on your hotel’s property, during my stay, at the documented date and time. This metadata is unalterable and serves as objective proof of authenticity. Furthermore, the suggestion that your hotel does not use white sheets is contradicted by multiple forms of evidence I have already supplied. I have provided: • A screenshot directly from your own website showing rooms outfitted with white bedding • A video clearly displaying the sheets in question • A visible manufacturer’s tag on the sheets that matches those shown in your promotional materials At this point, the repeated denial of verifiable evidence gives the appearance of an attempt to discredit documented facts rather than address the serious issues raised regarding my stay. I expect this matter to be reviewed honestly and professionally, with full consideration of the evidence already provided. I am requesting a formal acknowledgment of the authenticity of my documentation and a meaningful resolution to this matter without further misrepresentation. I look forward to your prompt and transparent response. Sincerely, Tyrone Washington