Grand Hotel Kronenhof

The advantages: the location is magnificent, the hotel is well decorated and quite cosy. The rooms are simple but comfortable. I was positively surprised by the dining room and the evening buffet, where the food was creative and varied. The staff are on hand to help and guide guests in their various activities in the area. Disadvantages: the spa is quite small and the rules on family times are not respected - and it is difficult to relax with a screaming toddler next door. Some of the staff are sometimes too familiar (several asked for our personal contact). Finally, billing is rather opaque and it's unclear what is and isn't included (particularly at breakfast).

Beautiful hotel in a stunning location. Little dated and could definitely do with a spruce up, BUT it's uber luxurious still somehow. The staff were amazing and very helpful. The lounge had stunning views and beautifully decorated - it sort of made up for the dates rooms - the rooms were not really a place to hang out in - perhaps if you you were in one of the suites - (we were in room 433) There's an amazing Thai restaurant walking distance which we went to a couple of times. Its walking distance (come out of the hotel and turn left) from a place that leads you to a little river and you can walk along it with little bridges - quite stunning

My stay with my daughter at the Grand Hotel Kronenhof in Pontresina was truly unforgettable. From the moment we arrived, we felt embraced by the warmth and elegance of this exceptional 5-star hotel. It’s one thing to stay at a luxury hotel—it’s another to feel genuinely cared for in every interaction, and that’s exactly what made our time here so special. The service was absolutely superb. Every staff member went above and beyond to make sure our stay was seamless, comfortable, and memorable. The attention to detail was second to none, and we truly felt that every request was met with genuine care and thoughtfulness. The breakfast buffet exceeded all expectations. We've experienced many wonderful hotel breakfasts, but this one stood out with its incredible variety and premium quality. The selection of exotic fruits—some of which we’d never seen before—was a delightful surprise, and the variety of fresh, vibrant produce and high-quality smoked fish was unmatched. Nothing about it was ordinary! The spa was equally remarkable. From its stunning design to the wide range of services, it offered a deeply relaxing and luxurious experience. Whether we were enjoying the pool or indulging in a treatment, every moment felt serene and thoughtfully crafted. We would like to express our heartfelt gratitude to a few individuals who made our stay particularly warm: Angel and Daniel from the concierge team, Sabrina at the front desk, and Lorenzo at the breakfast restaurant. Their kindness, professionalism, and dedication added a deeply personal touch to our visit. While there are many luxury hotels that offer great amenities and service, Grand Hotel Kronenhof stands apart because of the people who work there. Their passion, warmth, and attention to detail create an atmosphere that’s hard to describe but easy to feel. We are already looking forward to returning next winter and reliving the magic of this truly special place.

Our stay at the Kronenhof was nothing short of exceptional! From the moment we arrived, we were greeted with warm hospitality and a level of service that truly sets this hotel apart. The historic charm of the building, combined with modern luxury, creates a unique and elegant atmosphere. One of the absolute highlights was the spa, simply stunning! The panoramic pool, saunas, and relaxation areas were the perfect way to unwind after a day of skiing. But the BEST asset of the hotel is undoubtedly its people. From Angel, Andrea, and Daniel in the Concierge Team to Sebastian at the Front Desk, Valentina in Reservations, and the incredible Housekeeping, Spa, and Restaurant teams; every single person has been exceptionally helpful and welcoming. Overall, an unforgettable experience! If you're looking for a luxurious yet welcoming retreat in the Swiss Alps, Grand Hotel Kronenhof is the place to be. We can’t wait to return!