Casa Das Arcadas

Good location, clean rooms. Only WiFi worked very weakly. In general I like it:)

Unsatisfying Quality/Price ratio Not what we expected when we booked a hotel for 150€ per night: To start with the positive things, the floors and rooms look nice because they are modernly furnished and it’s a cool old building. Checkin and contact with the staff also worked smoothly. Unfortunately we did not really feel comfortable due to overall cleanliness (our breakfast dishes were improperly cleaned two days in a row with food remains on it, the toilet brush was completely dirty and the towels and bed sheets had stains). We also had a problem with the shower not getting hot the first two days, to which the staff reacted promptly after we mentioned it. Our room also had a quite unpleasant moldy smell and some wet/moldy parts in the walls, which I understand is difficult to control in a humid climate and old building, but still does not contribute to general comfort. The breakfast basket is a nice idea, but lacks variation after a few days and can’t be compared with an actual hotel breakfast. Overall we felt the price is not justified for the place, which feels like an okay hostel.

We had 6 nights at Casa das Arcados and would definitely stay there again. Hugo, the owner, messaged us the access code to the building the day before we arrived and our room was as promised (clean, quiet and adequately sized). The location is excellent, right on Rua dos Mercadores, so cafes and restaurants are all within a minute’s walk.

Fantastic location,location,location on walking street with all kinds of shops, stores, coffee shops, restaurants and bars, walk to almost everything we walked an average of 8000 steps per day (74 and 77 years old). The only negative was the bathroom with slippery shower floor and sometimes bad smell. We stayed for 10 nights and will definitely go back. Thank you so much. Rita and Hans

We arrived very early in the morning and were granted access to the lounge area so that we could store our luggage until check in time. Additionally, since the prior guests left early, we were allowed to check in earlier than expected. This was wonderful for our tired bodies! I had read prior reviews concerning termites, but, thankfully there were no insects of any kind in the facility during our 3day stay. The location is very convenient to the old town of Ponta Delgada. If you need a taxi, there is a taxi stand half a block away. The bed was comfortable. The linens were clean but worn. There is an AC unit for temperature control. The room was spartan in keeping with the low nightly tariff, but the lounge area has kitchen facilities, dishes, cookware, communal refrigerator, a water dispenser and ample seating There is a bar across the street that is noisy on weekends. We were thankful to have found this place on short notice as our previous host canceled three days before our arrival. Communication with this facility host was excellent. The staff were very accommodating.