Disappointing stay here is putting it mildly - we booked a king suite at a not low rate, and the ”sitting room,” adjacent to the bedroom had an old broken sofa bed that could not be folded closed, thus making it impossible to use as a place to sit - in addition it had a cigarette burn hole on one cushion, and the thin carpeting was stained in a number of spots. The unadorned drab rooms were reminiscent of a prison waiting room with the cheap carpeting and plain beige walls. We had booked this hotel especially to have a/c and the small wall air conditioner for the bedroom was worse than useless. In fact, we turned it on, closed the door, and came back two hours later to find the bedroom warmer than the sitting room, which had no a/c. When I mentioned it to reception, there was little response. But perhaps the crowning insult was the afternoon desk clerk (British accented), who, when we asked for two glasses for a bottle of wine we purchased at the shop next to the hotel, refused our request, saying at first she didn't have any glasses (there is a bar at the reception desk with a shelf of glasses about three feet away in plain view) and then telling us that she couldn't give us glasses because the hotel patrons ”steal them or break them and imbed shards of glass into the carpet and the maids get injured.” When I said I had never heard of such a thing, she said it is ”common in France.” We've traveled many years in France and other European countries and this was a first. To be fair, when one of us went back down to reception to beg for a bit of ice, she relented and gave us two glasses, saying she could get in trouble for doing so. The good - breakfast was a good value for 15euros. The morning reception worker was very cheerful and willing to point us in the direction of the sights in Portiers. Location was great. There are other hotels nearby - I'd check them out before booking this one.
Outstanding
54 Reviews